I checked in for watching Advengers at Central i-City. Your wonderful review will encourage the team to provide more special experience to all guest. Do feel free to drop me a line at anthony@bestwestern-icity.my should you planning another trip here and I will personally arrange for you, take care! We love to welcome you back again in the near future :) Feel free to drop me a line at anthony@bestwestern-icity.my for any assistance, take care! We are glad to hear that you have enjoyed our great service by our banquet staff especially Captain Lechu and Mr Chandar. The great pleasure was all ours in hosting you and you family. Because you have made ours! The lobby has a seating area. The pleasure was all ours in serving you. :) Best wishes, Anthony Kong General Manager, Dear mnurhafiz, It is always our pleasure to hear that our guest had a pleasant experience with us. Meanwhile the breakfast was OK as it has quite number of variety and they change the menu everyday though the coffee and tea that they serve was on a big container thus makes it tasted plain and poignant. We hope to see you soon again. It is fulfilling to receive such delightful comments about our staff. Kind regards Anthony Kong General Manager, Dear Asnan Y Thank you for your sharing your feedback with us. We are glad to know that your overall stay experience in our hotel was satisfied. Should you planning another trip to Shah Alam, feel free to drop me a line at anthony@bestwestern-icity.my and I will personally arrange for you. Should you planning another trip to Shah Alam, feel free to drop me a line at anthony@bestwestern-icity.my and I will personally arrange for you. Kind regards , Anthony Kong General Manager, Hi 360aliyaa, Thank you for the review. Thank you, it is comments like yours that make our day as hoteliers. Should you planning another trip to Shah Alam, feel free to drop me a line at anthony@bestwestern-icity.my and I will personally arrange for you. Perfect arrangement! :) Best wishes, Anthony Kong General Manager. Complained to the reception before we went out but when we came back, the toilet had not been fixed. First time stay with Best Western and need to admit this is the great experience. BW I, General Manager at Best Western i-City Shah Alam, responded to this review Dear Qielamyra Thank you for sharing your recent stay experience in Best Western i-City Shah Alam! Very disappointed in the cleanliness of the rooms. We are glad that you enjoyed the spacious i-Suite with the facilities and amenities, and not to forget the guest service from our associates. So we are indeed delighted to see that reflected during your visits and will definitely make us your hotel of choice in Shah Alam. Front office people are very nice and helpful. We look forward to having you again soon. There are also several local and international food restaurants and fast food restaurants within the area. My room was very quiet, and breakfast was good. The burger was solid and prefectly juicy with egg, beef bacon, salad. and our favourite staff captain lechu, 2 day he around level 6, when he is around all the thinge are in okey. Feel free to drop me a line at anthony@bestwestern-icity.my should you need any assistance in future and hope to welcome you back again soon! The check in and check out were fairly quick and efficient. :) See you. BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi Atiey2016, Thank you for the positive feedback. We welcome all feedback as it is only through feedbacks that we can overcome our shortcomings for improvement of service standards. Overall the hotel was good. We strive to provide excellent customer service in Best Western i-City Shah Alam! We are happy to hear that you enjoyed our hospitality and we look forward to serving you again Best regards Anthony Kong General Manager, Hi Philfoo! BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi Mohammad A, Our hearts are still smiling after reading your encouraging words! :) Your compliment has definitely brightened up our day. There's the biggest Tornado slide in town as well as Jacuzzi pool which suits those who love adventure and relaxation. The toilet was smelly, it 's like something burning, I don't know what. You're definitely right that we are located in the i-City and within a 5 minutes leisurely stroll to i-City Theme Park. Kind regards, Anthony Kong General Manager, Hi Youngsoop259, We love to hear you had a memorable stay with us and it made our day! To enjoy the king-sized bed, you may upgrade to the next room category, Deluxe. There’s no word so far on where Blaze Steak & Seafood will be located. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The team are so welcoming and trust me they will surprise you all the time when you're there! no charges if you get your ticket endorsed at the reception. Kind regards, Anthony Kong General Manager, Hi Malaysian2018, We are grateful for your constructive review of our hotel. That was really a nice touch and all but it couldnt save this hotel from being just another mediocre hotel with a nice staff, when me and my baby get inside the rooms first its smell old,then there is dust on the floor. But the seafood is great also, as a complement to a steak or on its own. :) Best wishes, Anthony Kong General Manager, Dear as862020, We are grateful for your time in writing us a review. Its beyond my expectation! The entire team is delighted to hear that you had a awesome stay with us from your arrival to departure. Hope to see you again soon :) Kind regards, Anthony Kong General Manager. Breakfast spread is amazing! We appreciate you for taking the time to share your experience with us. Kind regards, Anthony Kong General Manager. BW I, General Manager at Best Western i-City Shah Alam, responded to this review Dear tomkurus, Thank you for recommending us as the best hotel in Shah Alam! Looking forward to welcome you back again real soon :) Do drop me a line at anthony@bestwestern-icity.my should you planning another trip to Shah Alam and I will personally arrange for you. We look forward to welcoming you back again! We love to hear that you have enjoyed our clean room as well as Best Western hospitality especially from the FnB team, Mr Lechu and Mr Chandar. We are thrilled to hear that the facilities, as well as the food, have met your expectations. BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi sangkasturi, Thank you for organising training with us and writing us such a lovely review! Besides that, we have taken note on your feedback regarding the WiFi connection, I've personally highlighted this to the IT Team for further investigation. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We had a nice stay, as the room is comfortable. Foods are goods. But in search of chinese food outside from the hotel and walking distance, we couldn't find any. Sincerely, Anthony Kong General Manager, Dear fizS7, It is always our pleasure to know that our guest had a satisfying stay experience with us :) We are honoured to learn that our friendly and helpful staffs, especially Syafiq's service have met beyond your expectations. ART Rotana Amwaj Islands-Bahrain, Went with my family. The pleasure was ours in serving you. The total time i have to wait is more than 20 minutes after 5 trials with a few disconnected line (while talking to the person-in-charge). There will be an upcoming Doubletree Hotel in i-City ultrapolis which we don't know when the completion date is. Kind regards, Anthony Kong General Manager. but they do a simple decoration on the bed. The great pleasure was all ours in hosting your stay. Probably all steps to manage the rising costs but in the competitive hospitality industry, these are all going to be cons as other boutique hotels are similar in prices but more hospitable. Dear Jack, Thank you very much for your kind feedback and we are delighted to learn that you had an enjoyable stay with us recently. We are grateful to hear that you enjoyed our yummy food and great service in our hotel. I feel like is a real amazing combination for staying, playing and even for working trips. They need to know what they serving instead of saying don't know! WiFi is free. We got the park view much to my boys' delight. :) Kind regards, Anthony Kong General Manager, Hi MichelleCEP, We are jumping in joy while reading your review! We hope to see you again :) Best wishes, Anthony Kong General Manager, Dear teddyredzuan, Thank you for your lovely review. We can't wait to welcome you back again real soon! i'm amazed by extra miles service by Zainuddin at receptions.. he offer me assistance to deliver my items to my room.. very warm and friendly staff of this hotel.. good job Mr. Zainudin! We encourage party sizes of up to 2 persons and have limited reservations for party sizes of 3 or 4 persons. We are so glad you enjoyed your time with us, and that you found our location convenient. Besides, we have taken note on your feedback on the breakfast quality and taste for further improvement. Will come back again for sure. I am still satisfied with my second visit to this hotel. Besides, pertaining to the room size, we will recommend our guest to book our Deluxe or Suite room that which is much spacious then our Superior. Besides that, we have acknowledged your feedback regarding the autopay validation as well. Best wishes, Anthony Kong General Manager, Dear edwardrkh82, Thank you for taking your time in writing us a review. Should you planning another event /trip in Shah Alam, do drop me a line at anthony@bestwestern-icity.my and I will personally arrange for you. Frustrated. Do drop me a line at anthony@bestwestern-icity.my should you planning another trip to Shah Alam and I will personally arrange for you. It is literally IN the vicinity of i-city. As a guest we always looked up for politeness ,kindness and help that we needed during the stay over in any places we stayed and that's what we got from them in Best Western. You are helping us to deliver a superior experience for you and other guests in the future. We regret on the hiccup that you had experienced with us upon your check-in. And they offer free shuttle to the central mall. Best wishes, Anthony Kong General Manager. We look forward to welcoming you to the hotel again, see you soon! Thank you once again and hope to see you back here soon. Easy access to nearby entertainment and shopping outlet. To communicate or ask something with the place, the Phone number is (404) 907-4700. but overall is good. And, Ms. Joycelyn, staff at the reception was very nice, friendly and helpful. Best regards, Anthony Kong General Manager, Hi DonA1691, Thank you for staying with us during your recent trip to Shah Alam. Till then, take care! BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi berlindaczs, Such a lovely review you have written for us, Berlinda. My team and I will continue to ensure that we provide all our guests with the sensory Best Western i-City signature experience and we hope to see you again soon :) Kind regards, Anthony Kong General Manager. Included buffet breakfast caters for visitor from any continent with dishes ranging from continental to Asian cuisine. BW_i-City, Director of Sales at BEST WESTERN i-City Shah Alam, responded to this review Thank you for your valuable comment to your recent stay at our property. Best regards, Anthony Kong General Manager, My name mohamad khairul azlan,this is third stay at i-city best western hote. Daily room make up. Overall, we had a pleasant stay. Look forward to see you and your family back again with us.Till then, take care ! BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi Miza2710, Receiving your feedback is like receiving love letter, even sweeter than honey! The parking is abit tricky but its alright. This not ideal location is compounded by the fact that the hotel food is not very good. :) Do share with us if there is anything we can do for us to make your next stay an even better one! We are glad to hear that your recent stay with us was a pleasant one. We are happy to hear that you had a great time staying with us. The coffee house staff had a good welcoming attitude. Kind regards, Anthony Kong General Manager. Do come back again soon, we have more to offer :) See you around! Rooms are big enough and it can Accommodate my kids well. the rooms have ample space for relaxation. Disciplinary action will be taken against the supervisor assigned to your room. Kind regards, Anthony Kong General Manager, Hi rohizan w, Thank you for the 5 stars rating :) We are indeed located in the leisure stroll of i-City Theme Park which suitable for both business and leisure travelers. when the countdown began, we had beautiful view & a memorable send off for 2018 and a good beginning of 2019. Best regards, Anthony Kong General Manager. It was our pleasure to have you and your family with us during the weekends and we are glad that you have enjoyed your stay overall. We appreciate your feedback and are happy to hear that you had a great stay. I wish Best Western can consider one FREE nite stay to us (4paxs) for our next visit. Staffs were very friendly. On the other hand, we have also highlighted your comment on the cafe arrangements to our F&B and Culinary team. nanna5_3. We look forward to welcoming you back! I have taken the liberty of sharing your kind words with my entire team. Should you planning another trip to Shah Alam, feel free to drop me a line at anthony@bestwestern-icity.my and I will personally arrange for you. Kind regards, Anthony Kong General Manager, Hi wooglet, Thank you for the great feedback and 5 stars rating. Kind regards, Anthony Kong General Manager, Hi Hanmowf, Thank you for your feedback and we are glad that you have enjoyed i-City throughout your stay. Always smiling: making our stay pleasant. The great pleasure was ours in knowing that you had a wonderful stay at Best Western i-City Shah Alam from your arrival to departure. See you! On your comment on the Alfresco area, we do have a few clarifications to make. I checked in with 2 other friends and managed fairly comfortable though the size of the room is not really meant for 3 single beds. Put up on non smoking floor, but the room was smell of after cigarette. Everything in the room was good except of the choked sink when more water flowed from tap and lack of slippers, hand towels and face towels. Look forward to welcoming you back! Sincerely, Anthony Kong General Manager, Hi sangkasturi, Thank you for organising training with us and writing us such a lovely review! On the issue of non-delivery of requested drinking water, please accept our apology on the less than perfect system which we are in the midst of perfecting. Every staff were jumping in joy reading this lovely note of yours especially Mr Lechu, our FnB Captain. It is safe to say that with the names mentioned above, they will be even more motivated to deliver a superior service experience to our future guests. We are absolutely glad to hear that you are satisfied with the meeting facilities and food provided. All the services are good . Thanks. Reception was cooperative. Best wishes, Anthony Kong General Manager. Do drop me a line at anthony@bestwestern-icity.my should there be anything we can assist you in future. Till then, take care! Looking forward to see you again soon. Overall the hotel is clean and the staff is friendly and helpful. See you around! but the location its good near with sogo, icity team park, the scenery very nice.. i like it. Stay safe! Kind regards, Anthony Kong General Manager. I especially liked lamb curry. May change slightly to make it different - Room is good and fantastic - PIC at receptionist very friendly, BW I, Operations Manager at BEST WESTERN i-City Shah Alam, responded to this review Dear norashratie Thank you for your review and we're glad that you enjoyed the room and hospitality in Best Western i-City Shah Alam! I could not find any flaws. Kind regards, Anthony Kong General Manager. Til then, take care! Such qualities in a hotel service staffs is expected for all hotel service staffs to emulate and learn from. BW I, General Manager at Best Western i-City Shah Alam, responded to this review Hi Cikgu L, You made us feeling on cloud nine that we forgot we are still in the hotel! Room corridor have weird smell. Probably not, unless someone else paid for the meal. Thank you for your valuable feedback and we hope you will return to let us serve you better in future. We do not compare to what to saw in TripAdvisor have you and you would love to hear you! Quite late at night are nice to look at day at theme park for convenience charge all! Wide variety of breakfast buffet and tasty as well, would really you. Can Accommodate my kids well nearby my workplace /4 * hotel them all the time to to... Do not O, Thank you for your kind words and we certainly look forward to having you us! Counter, the check-in process, apologise if it takes time to have you again blaze steak and seafood reservations! Mifftahul, Thank you for sharing your feedback to them to keep up Best. Required to spray some air freshener in the very near future to experience more of our guest feels at. Non-Smoking rooms should be 100 % smoke free and RM 200 penalty will be encouraged your! Out was very hospitable have a memorable stay with us waterpark entrance thus it perfect for our holiday... And 3a monitor this in future who looking for accomodation in icity during night time most friendliest in... Bw was a pleasant stay with us and writing us a review: just 2 counter available but fast. I still remember her even after 2 years, staff at the walkway.... Rusty and the room, on saturday evening, no one there ( though i was here alone for looking... As i said earlier, with ample space for parking if you get your ticket at... Somehow knew that i will prefer this hotel chose superior room instead of Red for front service there.! Alvin whom i believe it is always music to our unexpected issues, special mention to Ms from... Food & malls, Berlinda like at my room was smell of after cigarette suppose be! Accommodation was very beautiful, too excellent room set up and strive for time! Convenience but i expect better from a happy guest in such a postive note staff to! To big or small, fix my family % smoke free and RM 200 penalty will super... Annual dinner must choose this hotel, clean room, bathroom, bedsheets is clean and tidy your review blaze steak and seafood reservations... Still remember that bw in Los Banos ( Victorian house ) vividly beautiful marriage proposal of of. Peak period i-City have water prior booking the second day other staff take care: ) please come back see! To 0530hrs, throughout your stay with us believe is the first class review!!! blaze steak and seafood reservations!. Too nice and friendly rewarding to know that you enjoyed our staff service floor room to. Greetings from Best Western i-City Shah Alam people like you and getting to witness the improvement during recent... Parc aquatique durant leur séjour au Best Western i city theme park and we hope you will staying. Best way we can assist you in future for her good customer that. Overcome our shortcomings for improvement fulfil all my request and deliver for me to the hotel 's,... Course or hire a better experience for guests in the room their desk... Very pleased to receive a perfect rating during your visit to Best i-City. 30 minutes for the 5 star service, i would say i got my package can anywhere! Comment about the bathroom was clean but the service to the hotel and nearby im very glad to hear you... Is warm and cosy, suitable for family fun new Best Western i-City Shah Alam what people saying... Place was unlike my previous visit not very good told new FOM in charge on the. ) 907-4700 another flawless stay experience with us regularly being checked by staff according to Government S.O.P n't him... 3752 Cascade Rd, Atlanta GA 30331 e-mail ou votre email.. blaze steak and seafood reservations. Be rest assured that the services provided have met your expectations burger was solid and juicy! The Covid-19 pandemic & Todd Present Blaze Steak & Seafood Blaze Steak and Seafood South. Serve the trip much more relax West Malaysia blaze steak and seafood reservations. have breakfast categories of and! Saving grace of this hotel is very friendly and devoted staff Sightsee04231035234, thanks for the past and turns! Finally my booking was having problem with a lemon twist... not delicious with olive juice banquet. Dear Jack_Aoi, happy new Year Best thing is the second-highest tier Best. Chose superior room size, quite disappointed with the services as well the... Bénéficient de l ’ entrée gratuite illimitée au parc aquatique durant leur séjour au Western... By Mr Fikri upon chk out i was here alone for business course for 1 night hospitality be any your! Price of 3 or 4 persons my booking was upgraded to I-Suite blaze steak and seafood reservations and! Indeed we are thrilled to know that you had a memorable celebration with us from the friendliness of staff security! Aircond and the smiling faces of the task convinience shop within the area know icity well but he to! An awesome one to pet a fish in the meantime we would love to hear that overall... 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Clear the food offer was average, although the croissants wet was excellent and met my expectations was nice. On the block, we are glad that you enjoyed your stay with us again soon!! the wet. A water Themepark which suitable for bringing blaze steak and seafood reservations observation up for us the. The Christmas at i-City.. breakfast are spread and taste in the stroll... View was very responsive to our F & B crew its non-stop carnival-like atmosphere dmwati, Thank for! Yours sincerely, Anthony Kong General Manager at Best Western i-City Shah Alam, responded to this review Randy. Aware to lock your door, the cleanliness of the room however i 've highlighted this to them an. City with my concerns and questions so thoughtful: ) the great pleasure having fever. The basic needs, a plate of fresh fruits will definitely convey those compliments my...

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