Lost a baby recently? There is no phone number, only an email which does not get answered. etc. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Fuck that, what a joke of an optional extra. (This can normally be obtained from the transport companys website). Any reason for refund must not be foreseeable at the time. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. This meant that I had to sit & concert was standing room only. Buy guaranteed tickets for sold out events at a fair price. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Proof that the passport has been reported to and cancelled by your Government Agency. Why even have the option of refundable tickets for an extra charge if I cant refund them? 2023 Trustpilot, Inc. All rights reserved. The best person in the world. Make a report to ACCC. Ticketek wastes YOUR TIME like it doesn't matter. Like. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. How totally useless. Where You are the business owner or registered Director, or a member of Your family is. Instead I was sent the PDF email after the show. Attendance at business meetings and business travel. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. , please contact the Customer Service team directly for further advice about your Refund. Why is your site permanently unavailable. I sent a message via the website and got the pdfs a day or so later. Easy as. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. You'd think that but I had the same shitty experience with them on this front. I have been linked to your site from Ticketek.co.nz. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. etc.WHERE IS THE ACCOUNTABILITY? )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. The customer service was super helpful and I got the ticket value back and it sold super quickly. is cancelled, postponed or cannot be fulfilled by the. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. ?DO NOT BUY TICKETS FROM TICKETEK! Breakdown A copy of the call out note froma nationalbreakdown recovery service. They rapidly charged my credit card, then didn't provide the tickets. Change My Location Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. means an unforeseen circumstance completely outside. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Maisie Peters: 7:00 7:45pm Therefore, it's impossible to speak to an actual person. We also ensure all reviews are published without moderation. A copy of the travel warning from the Government Agency. Please also read the General Conditions of Refund. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Suncorp Stadium Press J to jump to the feed. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Confirmation that the document cannot be replaced in time for the Booking. I received an error message after purchasing tickets. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Released a technology that is fully flawed just like the rest of the governing bodies around the world. I've purchased a ticket and my event is tonight! Voluntary relocation or where you are changing employer for a new role. Share. They do but its retarded. Where You have not been physically examined by a Doctor prior to the date of the Booking. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Why is the price displayed on my ticket different to what I paid? How did this happen? To read more about Covid-19 please visit our dedicated page here. Where the examination is being provided by a commercial business (not by an educational board). I reported the scam to my credit card provider! A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . We/Us/Our We are the Booking agent with whom You made the Booking. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Everybody else looks like a paedo. They rapidly charged my credit card, then didn't provide the tickets. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I've bumped the ticket by responding as recently as January 2023. A doctor cannot be You or a member of Your family. For many, international travel is back on the cards. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is no customer service centre you can call, just an automated voice call telling you to email. An incident number or report from the Police or relevant traffic authority. means the unforeseen change of the date of an examination that. Where a Ticket is offered for sale, sold or Requesting a Refund. What happens to my money when I buy a ticket? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Times are approx. Frontier Touring, Special Guests: Maisie Peters and Budjerah. i spent 2 hours online and still didn't manage to secure tickets. So thanks very much! (This can normally be obtained from the transport companys website). I want an refund, yet there is no way I can get it. Armed Forces Naval Service, Marines, Army or Air Force. You may also wish to resell your tickets if you cannot use them. I got tickets to a concert from ticketek that got cancelled of covid. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Sell tickets directly from your Ticketek Account. They gave me specific number to call to move tickets. I tried calling, emailing before the show, had I had a response we would have made the show. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Absolutely appealing customer service!!!!! When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Inspite of giving all the details, continuous email stating - send it in new format or send more information. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Then I looked on Trustpilot at their reviews and really started to worry! A doctor cannot be You or a member of Your family. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They are the shittest service in Australia. She made time to help & sort out the transfer of tickets to this area. It's the result of a monopoly. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Safe, Fast and Verified Further details in the disclaimer. Find out how we combat fake reviews. Sell tickets directly from your Ticketek Account. This is such scummy conduct. Would I ever get the tickets! If they mean no-shows, then so be it. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Website doesn't work. Ticketek takes the issue of scalping seriously. A police report confirming details of the theft. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Do I need any special hardware or software for print at home tickets? Here are 8 tips for writing great reviews. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Fire A report from the fire service and/or police. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Scalping 18. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo No contact, no reply, nothing.You have stolen money from thousands of people who need it. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Please comply with any stated ticket limit for this event. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. means an unforeseen circumstance completely outside. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Any vehicleYouplan to use during theBooking. But the thing is, they didn't. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. means cancellation or significant delay of flight(s) which. Basically, because they're the only game in town, and they can do whatever they fucking like. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. Cannot add tickets to wallet. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. Immediate household persons living together at the same permanent address. Adverse weather with no Government Agency warnings not to travel. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. I was certainly given the runaround by others who I had dealt with. Are Refundable tickets available through Ticketek Marketplace? IMPORTANT Any translation of this document from English is for assistance and information only. Was given tickets for Ed Sheeran concert as a gift. Send them an inquiry many times and they are not answering! Immediate household persons living together at the same permanent address. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Poor service really. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication A copy of the travel warning from the Government Agency.

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