Ive updated the code above. Record producer variables are stored in the question_answer table. Hi All, Welcome back. We had to take Calgary Patch 3 to resolve this issue. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! Nice work! Then you can invoke the function from any form with a single line. Ive also added a semicolon to the script. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. v = current.variables[i]; The only thing I can suggest would be to confirm which part of the business rule is causing the problem by taking pieces out and replacing them with gs.log entries until you identify the issue. WARNING at line 13: Use the array literal notation []. The service creator-created record producer puts it at the beginning of the short description, but this solution gives us an actual field, very nice! There are a number of reasons why you might want to do this - for example, imagine you have a generic access request catalog item that lets you choose a group, enter the business justification, and request access to that group. I know your script works for others, so it must be something within my implementation of sc_task. Because of the way this works, it will replace the link as well. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. You did such an amazing job. Catalog Item will end up in opening a request and request item and attaches a workflow and catalog task, approvals. Step 1: Create Database View:u_incident_variables, Fields: value, table_sys_id,table_name, question, Where Clause: qst_table_sys_id = inc_sys_id, Fields: short_description, number, sys_id, Incident Variables Database View (Click to view), Question Answer View Table (Click to view), Step 2: Create Report:Incident Variables #2, Incident Variables Report #2 (Click to view), Report:Incident Variables #2Visible to: EveryoneType: ListTable: Incident Variable [u_incident_variables]Filter:Group By: Number, Incident_Variables_Report_ServiceNowELITE.xml, 2022 by ServiceNow Elite. The field is already set to mandatory, but when the label is changing, that red asterisk is disappearing. Ive recreated it on demo14.service-now.com and it is not hiding the empty vars. Is it possible to rotate a window 90 degrees if it has the same length and width? It performs a similar operation to populate the short_description field. Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Condition: current.script.indexOf ('Force population of record producer') == -1. Mark, New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Thanks for checking into it I really appreciate you taking time to look at it. I think form annotations are probably the best option on a standard form. How to get the children of the $(this) selector? If youre going to use this a lot I recommend setting up a global UI script with the following function. This was just what I was looking for, thanks for sharing. I got the same warnings when checking the syntax on the BR. Even when specifically naming the field. The client would like the user to be able to select an Incident Category as well as an Incident . Im trying to do the exact same thing for an approval record. That comes from the prototype javascript framework, which is bundled with ServiceNow. We want to test that our qualifier works. Making statements based on opinion; back them up with references or personal experience. + emptyVars[i] + "\", false);"; This was just what I was looking for, thanks for sharing. https://groundsharkcoffee.com?sca_ref=18691.kJG2KVl50qCHAPTERS00:00 - All about ServiceNow Variables01:34 - Reporting on/with ServiceNow variables04:03 - Using ServiceNow variables in the conditions of business rules.05:12 - Triggering SLAs based on values in ServiceNow variables06:30 - Using ServiceNow variables in Notification conditions07:24 - Using ServiceNow variables in scripts09:03 - BONUS! If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. Thanks in advance. If its not working for non-admin users Id guess its probably a client script conflict of some sort. Heres an example that you could use in an onLoad client script to change the Description field label on a Change request form, Of course, this is much more accessible if you include it in a global UI script. Please suggest If there is any way to do this. I know this would mean a performance hit on the client vs running the major work server-side. Not sure if its possible there actually. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Labels are the pretty version of the data that drives behind it. Yes, this script should still work just fine. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Any way to make this work on macros and Macros with labels? For Service Portal youll need to use the new Mobile GlideForm APIs methods such as setLabel(), rather than relying on the legacy method presented in this article. It is not working for me.. I have been racking my brain on trying to get it to work on the sc_task table. I just tested on a clean demo instance and it worked fine there. Records created from a record producer has empty variables values. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! If not, do you have any suggestions on how to extend this to include setting empty variables to not display on the Summarizer? ServiceNow Human Resource Service Delivery (HRSD), Difference Between Inbound and Outbound Web Service ServiceNow. So the message that is added in Firefox is like this- The API call you're using g_form.getValue (.) Automatically added by "Force population of record producer used" business rule. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. I have tried the setDisplay option as well as getControl(element name).hide() (in firefox) or getControl(element name).style.display = hidden in IE. You can do that by going to sys_choice.LIST in the application picker. I checked all other client scripts running on incident and task and nothing looks like it would cause a conflict. This solution may still be preferable if youre looking to do something across the board in the instance. Absolutely. Even the most proficient developers need reference material from time to time. The dynamic content block on your new page will need to contain code like this to redirect and break out of the inner frame. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. Well want to store the record producer value on each target record that is created. Advertisement Coins. What is your opinion? In this video I show you have you with the leverage of flow, can create multiple records in multiple tables through one record producer.Video recorded in Orl. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! It is common for users to request that record producers and catalog items be made public on the Content Management System. is just going to return the string value of whatever field you're asking for. That should be just what you need. You can add columns to the view as you see fit. I would use a record producer when you want to gather some information using a form (variables) but create some other type of record (incident, change, enhancement, etc.) Attachment Variable on Record Producer not working. Confirmed: Berlin Hot Fix 4 fixes the problem. All Rights Reserved. emptyVars.push(v.getGlideObject().getQuestion().getName()); What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? As soon as you mention SNGuru theyll try to tell you its unsupportedeven though the issue has nothing to do with SNGuru :). Technically talking, both have different setup and architecture. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. When the user submits the incident I would like to grab the modified label and insert it in the incident description. Couldnt get it to work at first, but it does now. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. I think the problem is in your if statement. populated in a reference field on the target record named 'u_record_producer . How to hide variables that already set to visible = false but has pre-defined value such as No, None, 1. g_scratchpad.emptyVars = emptyVars.join(,); The client script is pretty simple since the heavy lifting is being done in the business rule. Default variable editor The default variable editor is applicable only for record producers. I think the best solution is simply to create a new reference field referencing the Record producer [sc_cat_item_producer] table named Record producer [u_record_producer] on the task table. Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. This allows the entire variable set to disappear on the form. Youll just need to wrap all of your macro variables in their own wrapper that you can predict and hide in a separate script. If the variables are empty and you arent going to have users interact with them on the standard forms then there isnt much use in having these variables show up at all in the variable editor. This is certainly possible, but it depends on how you are including those variable values in your email. Connect and share knowledge within a single location that is structured and easy to search. February 7, 2020 Tech Blog Pathways Development Team choicevalues, . } This is a lot more helpful. Keep it up. Please suggest. Thanks for your reply. This editor is a formatter added on records that are generated by a record producer for task-extended tables. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. The object reference is cat_item. When the record is submitted using a record producer, you are redirected directly to the generated record. I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. This one needs to be done a bit differently. Use catalog item add multiple items to cart and generate request and multiple RITMs. Then youll need to force an update to all of your record producer records that you want this to work with so that the customization will take effect. You can add the value of anything from the generated record to the message by accessing the current record object followed by the name of the field you want to access (current.short_description, current.number, etc.). for(i = 0; i < emptyVars.length; i++){ Unfortunately, links in labels will be overwritten with this approach. Usually if a client script isnt working you can find some clues in the browser error console so Id check there. . Using Static Choice Input Variables. You can search for prototype API javascript on google to find out more about those DOM selectors. In that case, you cant simply modify the label record because youve got a narrower scope within that table that you need to work with. With a client script you can target any field on the form and modify its label. Heres an example script. What video game is Charlie playing in Poker Face S01E07? Does this solution also effect the way the Approval Summarizer (variable_summary_approval.xml) displays variables for an item? Should work the same way on sc_task as long as you have the same scripts in place for that table. Worth putting error handling in there, but the basis is there. Use the Data panel to see the variables and variable data types for a flow. Erik, Its been a while since I implemented that but I know that you can run into errors trying to run client scripts in popups. Great example. We do have view rules on that table, but with Global selected on the scirpt, shouldnt it run across all views? Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! It would be nice to not include those that are empty. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Lets try it out! what about related list labels? Is this a case where I need to dotwalk from the variable set to get to the object? That is bizarre i set it up on demo site 15 with the same results on what our code is. You should be able to change the table label of a form (the first form section label) with a script like this. It is not working in Service Portal. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Record producer will be. I am not able to fetch the values for these fields in the script. Both these are used frequently to order items, to interact with customers for the purpose of providing services to various departments and customers. Table Notes; sc_item_produced_record: Associates record producer used with the record generated: question_answer: Stores answers (values) to the questions (variables) a record produced via record producer I am unable to get the reference of created record in current object. The purpose of the business rule is to overcome the issue this article is about. Lets discuss the basic differences between both terms in a tabular form. Works great on regular variables though. Continuing on from the example above, the 'Make' variable . This is great. Thanks. producerVars.addQuery(table_sys_id, current.sys_id); There is an index on questions_answer ( table_name, table_sys_id, order ) that is not used because table_name is not being used, but it is available, and can be used to speed up this business rule: var producerVars = new GlideRecord(question_answer); This script takes the values of the 'caller_id . Sorted by: 1. In some cases, the variable itself is not displayed in the variable editor Release London and below Cause The issue is caused due to the You can also view the icons within. Steps to Reproduce In an affected instance: Open the Record Producer Attach an attachment Submit the case Wait 10 seconds and refresh the My Request by modifying the script field entry on the record producer. Below is the onAfter script: (function runTransformScript (source, map, log, target /*undefined onStart*/ ) {//Create Questions in Record Producer var irpVariables = new GlideRecord ("u_imp_irp_variables"); 2. This was just what I was looking for, thanks for sharing. This is excellent thanks so much for this. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . ServiceNowVariable2Version: Rome VariableCatalog Item I see what you mean about the scratchpad on the demo site. An IFrame with buster set to true will continue to expand the Firefox scroll bar (FF v49.01). The values populated in one field can determine the values in another. However, they are currently on Berlin but are going to upgrade (skipping Calgary) to Berlin and was wondering if I should still be considering this or just use the new UI Policies for dealing with this. How can I get it to redirect back to the homepage outside of the iFrame? Currently all variables show up in those notifications. You could try the same just to verify. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Time arrow with "current position" evolving with overlay number. How to hide those. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. Great site you got. Theres no good way that I know of to do this. . Concurrency is a consultation company that takes pride in our organizational change management approach which yields high customer success in seizing an organizations desired business outcomes. Once youve got the empty variable names collected all you have to do is set up a client script to grab the g_scratchpad variable, split out any empty variable names, and hide each one. In a record producer, I have created several read-only single line texts variables, these texts contain instructions to redirect users to contact somebody else depending on what they have selected in the questions, but these will not make any value to the ticket handler, so I would like to hide these specific variables from the variable editor. I dont have a script to do that at the moment. Sign-up to get the latest news and update information from ServiceNow Guru! More customization options are available. Ive modified this a bit to hide variables, labels, containers and UI pages that are not set to Global. Thats really wierd because I had Berlin added to both our QA and DEV sites and i just checked it after I saw this and its working on our environments. I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. You didn't specify the context of your script that needs the variable values. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I think it was just posted here. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Thank you for taking the time to read this, I hope this can be useful in the future. You can add the value of any record producer variable to the message by accessing the producer object followed by the name of the variable you want to access (producer.var1, producer.var2, etc). function onLoad() { Even though there is a record producer Script field and a producer script object to work with, nothing is built to be able to dynamically identify the record producer used. What type of a field should the Record producer be? It seems like client script doesnt see variables. That is Very Cool. Cheers, Mark. The function takes 4 possible parameters to allow for changing of the label text, color, and font weight. ServiceNow - Dependent Variables on Record Producer in Service Catalog. if (v == && v.getGlideObject().getQuestion().type != 11 && v.getGlideObject().getQuestion().type != 19 && v.getGlideObject().getQuestion().type != 20 || (v.getGlideObject().getQuestion().type == 7 && v.getGlideObject().getValue() == false)) { The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. A record producer asks the user a series of questions that can be used to generate many records at a time. Add to that the fact that you probably dont care about this for non-task tables and Ahmeds solution ends up being very simple to implement. Well done. function onLoad () {. If I wanted to change the label of the description field to My New Label I could do it like this, If I wanted to change the label to a bold green color I could do it like this, The principles described above can also be applied to catalog variables using catalog client scripts. This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); What are 11, 19, 20 meaning in > producerVars.addQuery(question.type, !=, 19)? Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? If not, the the info message appears but the record producer shown is erroneous. Ive tried using label_left and label_right with no success, any thoughts? This is just for standard forms. Typically, record producers are used to allow users to create incident or change request records. The post Certified Diversity Recruiters appeared first on Crossfuze. 13K subscribers in the servicenow community. I found out that Info message doesnt appear in chrome which is a known issue and will not be resolved. addInfoMessage( message); //Redirect the user to the homepage. . Please help. So, you can thank Jacob Kimball for the brilliance of this solution. Thank you for sharing. Please specify through example. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Is a collection of years plural or singular? Not the answer you're looking for? Populate record producer data and redirect users. It doesnt look like this script works anymore on Berlin. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. I have a client that has a lot of client scripts that they use to show/hide variables on that backend and I have been considering implementing this solution to deal with their empty variables more efficiently. Read on for a fairly simple solution to this problem! Hi, I appreciate this is an old script now but it does still seem to work. ServiceNow, // remove variables included in multi-row variable set (but variable included in variables-row variable set are necessary. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. I havent seen or heard of this issue. Non-admins can still see all the empty variables. For instance, say a form section is captioned A/B and it displays as such when tabbed. ServiceNow offers a handy little feature on forms that use choice lists. Great Solution Mark! Nice work!, What does the $ & $$ means in above script? Is there any reason the first script would not work in Fuji Patch 3? Here is a report based off a database view. When the record is submitted using a record producer, you are redirected directly to the generated record. Modifying the Label of Form Fields With Client Scripts, //Change the description label to 'My New Label' with bold red text, // gaining control of the variable in question with calling the getControl function and selecting the label, // In this area you can adjust all of the css related styles, //left element id = validate_select_0_title_row, //right element id = validate_select_1_title_row, Bringing the Update Set Picker back from the UI14 Gear Menu, Send a Knowledge Link when Attaching Knowledge, Collapse Navigation and Header Frames via Script, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I collapsed your scripts into a single one (since onLoad and onChange are very similar) and modified it a bit for consistency with the ones above.