The case seeks monetary damages and restitution remedies for consumers. If a show is canceled, with no new date, then they will. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. What a scam. StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. 12/29/2022. Day of the event, I downloaded the tickets only to find they were for the wrong event. Add me I had cancelled tickets in Arizona last year. I will never use Stubhub again. Gender Discrimination against Transgender and Nonbinary People. They never followed up. But these are unprecedented times.. He also is very certain that the game is sure to be canceled. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. expected to be mailed out. Then he retracted, saying that there doesn't seem to be any tickets left for the game. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. Amanda Bronstad staff reporter Two women will lead lawsuits filed against StubHub after allegedly failing to refund event tickets due to the COVID-19 pandemic. Please be patient. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. There is a chance that StubHub will settle the case in the future. I want my damn money from the purchase of my tickets!!!! However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. "If you have tickets to a show that is postponed, you will be able to select your refund . Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. drug injury lawsuits and product liability lawsuits. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If the other driver has minimum liability coverage, can I still sue them? Do You Have to Pay Taxes on Lawsuit Settlement Money? According to the suit, StubHubs rollback of its FanProtect Guarantee amid the COVID-19 crisis left thousands of ticketholders without refunds for canceled events despite the defendants earlier promises that this option would be available. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. No mention is made of the safety of the attendees. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. Please use any other ticket resale company this one doesn't care about their customers. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . The case is still pending, but will be heard by a jury. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. StubHub is the origin source of the transaction. The NHLs suspension caused a spike in the number of e-tickets sold. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Under normal circumstances, these processes are manageable. Top Class document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It promises a full money back refund in the case of a canceled event. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. If the show ends up being cancelled you will receive a refund. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I found out they listed under a wrong account. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. Required fields are marked *. StubHub is an eBay company that began selling and reselling event tickets in 2000. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I am not good at technology. Still no luck. So Farley filed a credit card dispute against them, and won back his $600. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. The Hollywood Reporter is a part of Penske Media Corporation. The MDL transfer order can be found here. FanProtect Guarantee: StubHub went a step further and simply halted cash refunds altogether. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. Despite the alleged deception, the company's policies did not reflect the actual . STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute StubHub has not responded to the lawsuit. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. The case is based on an NHL game that was canceled because of a strike. Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. StubHub stopped guaranteeing cash refunds. This putative lawsuit is related to a multi-state investigation that StubHub settled. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Sign up to receive our free weekly newsletter. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. The Court in charge of this case still has to decide whether to approve the Settlement. Not by phone, email, nor chat. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Please add me to this class action against STUB HUB. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Print. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. A California class-action lawsuit has been filed against the ticketing site StubHub. Before commenting, please review our comment policy. This is the only way to get a cash or credit award under the Settlement. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Re: adele show refund. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Less than two weeks later, StubHub amended its policy. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. McMillan lawyer Nick Coulson echoed the sentiment. ADD ME PLEASE! The company reportedlydoesnt have enough liquidity to honour these requests though. Should You Become a Constitutional Lawyer? The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. It is ridiculous. Got my money back through my bank investigation. According to the filing, McMillan purchased two tickets to an NHL game in early March. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Still have tickets to the cancellation. Please add me. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Please download the PDF to view it: Download PDF. It also points to a recent spike in e-ticket sales, which increased ticket prices. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. Yes I have two events canceled from Covid that I did not get a refund. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Same seats wrong game. The federal court ruling in the case is a consent judgment between the parties. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. You will not receive a Settlement award under the Settlement. StubHub is a scam and a fraud. status of any class action settlement claim. The law required StubHub to refund all eligible buyers before May 3, 2021. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Combined with viagogo, we now span 90+ countries around the world. StubHub claims it is postponed not cancelled and will not give me my money. It is important to note that the settlement is not final and the settlement process is ongoing. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. All Rights Reserved. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any savings it may have pulled in onto ticket sellers, who according to the lawsuit have in many or all instances been backbilled for the canceled events.. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. A California state court authorized the notice. With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. Prices may be higher or lower than face value. StubHub is represented by McDermott Will & Emery LLP. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. Please add me I have communication and documentation to prove stub hub is just keeping my money. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. But the company does not need to comply with the law to avoid liability. Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. I had to do all the work, not them. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. The complaint was reportedly filed by a Wisconsin man named. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. It is possible to request a refund on a purchased StubHub ticket manually. Click. They offered me 125% of price paid in credit or refund to my CC. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. I am disputing through PayPal. All Rights Reserved. He was offered a coupon that was worth 120% of the original price. StubHub denies any wrongdoing or liability. Either take their alternative or take a refund. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Singh says the reasoning is the financial impact from coronavirus. I no longer have that card either and was concerned about that as well. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Read more here: Camp Lejeune Lawsuit Claims. Unsubscribe at any time. StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. They told me to sell them. I was a part of this fiascoplease add me. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . I only hear that events will be cancelled if there are not enough performers. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Furthermore, is there a class action suit against Ticketmaster? I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. StubHub is an American ticket exchange and resale company. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . I am appalled at their lack of customer service and straight out thievery. I have not received any information on recovery of my money yet. With the complete shutdown of large gatherings, countless businesses are being impacted. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. BOSTON . It also asked for a reinstatement of the pre-March 20 refund policy. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. But, as an alternative, the 120% off coupons were also . I bought 2 tickets to a concert in SC that was cancelled. How do I know I can trust these reviews about StubHub? Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Id like my money back! Its now 3/3/22 so thats 64 days since I requested the refund. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. And the seats they offered were listed for $30 less than the ones I purchased. Your email address will not be published. The complaint claims that the company did not offer refunds for tickets to canceled events. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Do not use STUBHUB, they are not an honest business. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system.

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