I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. INFO 30-Apr-2020 13:39:25,589 [0x00002440]: RefId:[7614e514-9e1c-4485-84a3-ab15551a15b3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,685 [0x00002440]: RefId:[9f7fda25-45b5-40c6-80c5-d83f9f068a93] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Details Select delivery location Usually dispatched in 7 to 8 days Sold and fulfilled by Global Klamp. $46.99 62% off. Mine is doing the same thing. Sharing best practices for building any app with .NET. INFO 30-Apr-2020 13:39:26,627 [0x00002440]: RefId:[ec57fdfa-9904-49d4-abc8-1b5406142367] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[1029773a-74e1-4b23-a922-135da569f749] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged 684 0 obj INFO 30-Apr-2020 13:39:26,063 [0x00002440]: RefId:[5c8e21f5-bf0e-4a43-aebf-b64a740afbd8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged INFO 30-Apr-2020 13:39:26,718 [0x00002440]: RefId:[96c32f3f-9d0f-4b80-894b-b6f971dc7d88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To mute the device, click Mute. <> Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: To Mute and Unmute Models WO300 and WO350: * You have to initiate a call/audio (desk phone or PC) using your headset or base. Police there asked people to stay off the roadways just before rush hour was set to start, with a warning that people should not call 112 in the area unless they are in life threatening danger. <>stream Answer I drive oil trucks 12 hours a day and it never dies and I'm on and off the phone all day long, . INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} . INFO 30-Apr-2020 13:39:24,879 [0x00002440]: RefId:[32deced3-5616-4c54-b7d7-dc3435846500] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Which device and OS are you using. INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Toshiba DP5xxx, DKT3xxx Headsets This did not happen until the update to 16.3.240 so I can pretty safely rule out a headset specific problem. INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[0c9076ae-0377-41e0-a20b-ed901910611b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again On the Properties window, go to the Advanced tab. Mute from your settings From the top right corner of Teams, select Settings and more > Settings > Notifications. Manage sensors through Plantronics Hub software Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. INFO 30-Apr-2020 13:39:25,704 [0x00002440]: RefId:[f2d9ab48-3a58-4210-a192-cdc9ae8e5452] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,380 [0x00002440]: RefId:[4192b57e-a0e7-4856-8c0d-375726682bdd] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Right-click on the Plantronics device and choose Properties. INFO 30-Apr-2020 13:39:26,644 [0x00002440]: RefId:[bf84512e-0543-4a50-a9d8-84f2fea2d9d7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Form Factor In-Ear Only. Select Quit Plantronics Hub from the Hub icon menu in the Windows notification area. 4V630tX24+9 The reason this is happening is that the calibration of these sensors is a little bit off, as when you tilt or move your head wearing the headset, the same Focus 2 thinks that you are putting the headset down from your head or putting it up. <>/MediaBox[0 0 612 792]/Parent 679 0 R/Resources<>/ProcSet[/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> $36.99 49% off. INFO 30-Apr-2020 13:39:26,041 [0x00002440]: RefId:[91f3fb14-acde-4898-8482-1142f2a494b3] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. While the call is active, mute the call from the device or Lync. INFO 30-Apr-2020 13:39:26,426 [0x00002440]: RefId:[6b6fbd6f-2124-447a-8072-50b7fbfd9b95] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 3. Uninstalled and reinstalled software for Plantronics Hub & Ring Central softphone. INFO 30-Apr-2020 13:39:17,746 [0x00003980]: RefId:[a764b9d8-d5f0-4d51-9c37-68619aaefff6] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton |__Aastra Phone Headsets While the call is active, mute the call from the device or Lync. That will take a bit to save everything and shut down. ]!~?nWq*k3C{gTt(cuv2&Ac DEBUG 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[87c37ccf-ed87-40e6-8005-177524ef59eb] Plantronics::CallManager::FireCallStateChangedEvent - FireCallStateChangedEvent: state=CALL_ENDED Mute, Speakerphone, Volume +, Volume - 5 dedicated function keys; Cancel, Menu / Select, Hold, Redial, Intercom; Related features; Interfaces and connections. CcE[Z9Ttt40IFFq e` ( J0 @-Jf@1FAzJB 9>@@AE';j,f!Lfvespx(?r&!L INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[1e47df5b-24cf-4d5f-9ceb-900010a3fc0b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,588 [0x00002440]: RefId:[56f2ff44-a414-4e5a-9564-43a34d25b157] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} NOTE: Choosing this option will turn off all notifications from Plantronics Hub, including for mute . INFO 30-Apr-2020 13:39:27,065 [0x00002440]: RefId:[b07d286f-0322-41d7-878e-b28a30c52f6e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,255 [0x00002440]: RefId:[2cba0c69-609e-427c-a47e-2f9f5b272d6e] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,400 [0x00002440]: RefId:[386f60ca-6657-4137-89b1-6b8d303fdc19] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again 4. My candidate directory branches where to look are: C:\Windows, C:\Program Files (x86). 5. To unmute the device, click Unmute. You can't turn this one off completely AFAIK. You need to address this issue Microsoft, where can I go to initiate action on this? never mind, I found it. Open the Sound window (often referred to as Windows Audio Mixer) by right-clicking on the speaker icon in the Windows notification area (i.e., system tray) and selecting Recording devices. WA_m I=xJP " 790 0 obj INFO 30-Apr-2020 13:39:24,974 [0x00002440]: RefId:[a07963e9-8958-41fe-b49a-9de6cd398be8] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged Open the Control Panel. 2. INFO 30-Apr-2020 13:39:25,420 [0x00002440]: RefId:[52951ecb-0bba-4c93-a4f6-888b384b417c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Here is the SessionManager.log extract: INFO 30-Apr-2020 13:39:26,829 [0x00002440]: RefId:[99247fa8-e61f-414e-b1a6-afd55664af9e] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 683 0 obj INFO 30-Apr-2020 13:39:26,793 [0x00002440]: RefId:[4c0161ec-36d8-4a3b-b1f9-19986ec58e1f] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} you have broken other applications with your bug. Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself. This thread is locked. Select Sound. INFO 30-Apr-2020 13:39:25,290 [0x00002440]: RefId:[4f171816-23b9-490b-a2ce-f122e53bfefe] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,924 [0x00002440]: RefId:[b96392a5-064c-45df-b28d-8c9726f82373] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again If the call can still not be unmuted, perform the following: 3. 682 0 obj Download and update firmware with the Poly Lens App: This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. Repeat to reactivate; the LED flashes purple then blue. It has 180-degree pivoting speakers and a flexible microphone boom. The headset icon turns green to indicate the device is unmuted. We got your report. Can you please file the bug through the Help/Report an issue menu. INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[41ccfff4-3911-4d07-ba05-3eef253ee5ef] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,269 [0x00002440]: RefId:[a77ddc71-db8f-4860-aaad-1cf9f9d6b43b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} 2. INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,981 [0x00002440]: RefId:[87cb1a6a-982a-44e8-9d51-d1c1e5e79017] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,475 [0x00002440]: RefId:[3857673f-adcf-44b6-9e83-a6455f940236] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again The glitch that we are talking today involves these sensors and the calibration of them, this means that maybe you have noticed that if you are in a call and suddenly you tilt your head, your microphone mutes. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. The best way forward, as you have not provided the minimum amount of details needed, is to contact our support team. |__Avaya Phone 16xx, 96xx Headsets Package Weight: 0.03 lb: |__Polycom IP 320, 321, 330, 331 During a Skye meeting, everytime I press mute button on the headset, it says "Mute On", then beebs and immediately says "Mute off" and mute is then off. I have quit, and rebooted, and it still happens. INFO 30-Apr-2020 13:39:26,972 [0x00002440]: RefId:[a48ca47d-213f-41dc-9c16-18dde3f51d62] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:24,972 [0x00002440]: RefId:[1d1c7c5b-58d4-4159-a154-ce337d0f4cc9] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Click on Sensors & Presence. Poly audio devices have amazing acoustic features that improve your experience, whether you are taking a call for work or relaxing with your favorite music. Microphone Type Boom. The language in my office right now is a lot worse than that as I work in sales and rely on the phones. INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[2f197334-0d96-4914-913b-d16be50b9563] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Here I am encoutering the same problems as before. All other applications in MacOS with audio are now automatically muting my headset when the audio starts. Turn off Wearing Sensor (CONTROLLER). Anyone have a fix or is this something Microsoft will need a code change to address? INFO 30-Apr-2020 13:39:24,495 [0x00004ba0]: RefId:[a333c894-70f1-4a87-82ec-de83b98ada97] Plantronics::CallManager::muteCall - MuteCall mute:true Quitting Hub for Windows while muted during a Lync call may cause a subsequent Lync call to be stuck on mute. Plantronics Voyager Focus UC (B825-M) On-Ear Binaural Active Noise Cancelling Bluetooth Headset (P/N: 202652-02) Lazada PH Plantronics Stereo Bluetooth Headset User Guide Manuals+ Poly Voyager Focus UC Bluetooth Headset Charging Cradle (Plantronics) Stereo headset with boom microphone, USB-A for PC/Mac Active Noise Canceling Works with Teams . I spoke too soon, it still occurs with 16.4.203. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Make or receive another Lync call; the call may be stuck on mute. Superior Sound that Won t Break the Bank. Only things I can think of is in Hub General settings you can turn off mute reminder. Check Price at Amazon: 4: Plantronics - Blackwire 3220 - Wired Dual-Ear (Stereo) Headset with Boom Mic - USB-A to . In order to take advantage of this feature, you need to purchase this functionality. As soon as it does this once then the headset will mute itself in every other application that includes audio. INFO 30-Apr-2020 13:39:25,744 [0x00002440]: RefId:[78710e8d-98d5-4dc5-ab8e-94d530872c04] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Details. You can imagine how seriously unacceptable is in a job where I am on the phone about 60% of my workday! Go to Hardware and Sound. Lewis. Find many great new & used options and get the best deals for Poly (Plantronics + Polycom) Blackwire 3225 USB-A, On-Ear Mono Wired Headset at the best online prices at eBay! Conversely, if the on-screen status is Muted, the mute/unmute button on my headset does not work. Scroll down to Meetings and Calls and select Edit. As Spice911 comments, is anyone from Microsoft monitoring these conversations? Plantronics B825-M Voyager Focus Uc Bluetooth Wireless Over Ear Headphones Without Microphone Black : Amazon.in: Electronics Electronics Headphones, Earbuds & Accessories Headphones On-Ear 20,65318 FREE delivery March 28 - 29. UPC: 017229003392. INFO 30-Apr-2020 13:39:25,494 [0x00002440]: RefId:[aef3bc07-3caf-47c6-91a6-4cb0a07ac22c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This headset has a utility "Plantronics Hub" that allows you to configure a myriad of settings including an option for "Mute On/Off . I uninstalled the Plantronics Hub Software. 'UdKN =Ior!#Ur'. INFO 30-Apr-2020 13:39:25,727 [0x00002440]: RefId:[2eadd8c5-d21e-4e15-9702-511164d6c9a9] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[cd9a7e66-da59-4f50-8d12-6bbc580df3af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Once uninstalled, what is the best link to use to download the new software? INFO 30-Apr-2020 13:39:26,255 [0x00002440]: RefId:[3fd6aa73-4eb9-4f39-b715-d69d31ba4ba7] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} This forum is quite hard to find and I begin wondering whether I am a member of an elite few who use Macs and have this problem, 'cause that could be nothing to write home about in terms of Microsoft. INFO 30-Apr-2020 13:39:17,723 [0x00003980]: RefId:[871cf292-7085-413a-b784-030abc2e0322] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton Recently, whenever I mute/I mute myself in a meeting, I get a really loud verbal notification that overrides what my team members are saying. ` } The Blackwire 3200 Series provides a best-in-class audio experience in a headset that s built for enterprise needs. Make or receive another Lync call; the call may be stuck on mute. INFO 30-Apr-2020 13:39:24,943 [0x00002440]: RefId:[efdbf9d0-b8ef-4074-8f42-93e324259e81] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endstream INFO 30-Apr-2020 13:39:27,028 [0x00002440]: RefId:[a2aa1e30-a76c-4492-bc42-6a297db9fa3d] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Snom IP Telephone Headsets INFO 30-Apr-2020 13:39:25,270 [0x00002440]: RefId:[7a6888de-2474-4a2c-8a3b-ee3a70d0074c] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,475 [0x00002440]: RefId:[c990b892-b72a-4b9e-ac6a-b66c1239191a] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. INFO 30-Apr-2020 13:39:25,785 [0x00002440]: RefId:[2dbeb0db-2d48-49e1-9370-3b0fc2eb8ddf] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[5ba16141-2cdc-4b13-91d0-4a8668cdbdce] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Hi, You can mute and unmute your headset using Plantronics Hub. Time to look for a different solution after years of using plantronics, it seems that someone dropped the ball on the 5200 UC headset. INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[2a56f26a-f960-47d8-bd48-3cdd4f11df52] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,236 [0x00002440]: RefId:[0e82b773-c729-4a20-9619-089091d9e952] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,388 [0x00002440]: RefId:[bcf68f96-1a77-47c4-a273-60b7640b3963] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} DIRECT CONNECT RJ9 HEADSETS FOR: |__Avaya 14xx,24xx,46xx,54xx,56xx This is driving me mad as it settles on Mute on so I then can't hear anyone and sit there for ages trying to figure out how to turn it off. Double-click your default audio playback device to view its properties. INFO 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[0429c9e3-e963-4be3-b0e7-39687a4d4f54] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged INFO 30-Apr-2020 13:39:25,061 [0x00002440]: RefId:[4d964666-3a4b-47cf-a5c8-fb389bcb6e26] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,465 [0x00002440]: RefId:[65ac0053-11b0-44b6-8bef-ac060c5eea53] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} It will upload the log files to help us debug the issue. You may check the devices in the Device Manager, or the Control Panel -> Devices and Printers. <>stream INFO 30-Apr-2020 13:39:17,453 [0x00004ba0]: RefId:[bbd16086-4b21-4ba3-9ad3-212bd7a49982] Plantronics::CallManager::MonoOnOff - Setting audio: MonoOn Pain in the rear! Whatever the need, you have the ability to turn on and off the microphone on your Plantronics noise canceling headset whenever you like. INFO 30-Apr-2020 13:39:26,035 [0x00002440]: RefId:[b9b9d7a4-7fbd-4601-a957-9144b37923bc] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030}

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