I called one more time after checking in . Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Lufthansa has unveiled some impressive new seats across all its cabins which will transform the customer experience over the coming years. Currently, seat selection is free during check-in, 23 hours before the flight, and paid at any . Child fare - children aged between 2 and 12 years require their own seat and can travel for 75% of the regular price of the . total phone time all I cared was that I got my seats that I had already paid for. Wont recommend anyone to fly with LFH. Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. Please note that a confirmed advance seat reservation does not constitute a legal right to a specific seat on board the aircraft (e.g. Even BA let's you choose a seat 24 hour prior to departure. Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. But United said I had to pick my seats. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. We flew to LHR last month with fully paid Business Classes tickets and BA wanted to charge up to $168 each to reserve each seat, each way. I can perhaps understand it for a basic economy ticket but not for Business Class. As a Lufthansa First Class or Business Class passenger, seats are reserved for you in the train's 1st Class compartment. I go to the gate and find that I have been pushed all the way back into the airplane without notification nor explanation. If you only want to purchase upgrades for some of the passengers travelling under one booking, please contact our Service Center. They are clueless at Lufthansa about this. Others too. (Can't remember whether I used my Lufthansa account or not.) An advance seat reservation only applies per flight segment. Lack of transparency, kind of blackmailing. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). Lufthansa will begin randomly allocating seats during check-in for base economy tickets. Now, Lufthansa's biggest short-haul advantage remains that it flies in and out of Europe's biggest airports, which usually offer better connectivity and amenities. Your feedback is important in helping us keep our community safe. Also bought my choice of seats. Ended up in a middle seat in row 50. Is that just for LH flights or will that also be the case for LX/OS flights as well? Lufthansa is the biggest joke of Europe. If not then call the operating airline. At the Austrian Airlines Service Center. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81447008', '');}, 'log_autolink_impression');airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Even then, paying for every seat and piece of baggage may make other airlines seem more attractive. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. After he spent 5 minutes telling the flight attendant his tale of self-importance, she took our boarding passes and went away. You can also book a hotel or a rental car directly, or even take out travel insurance. Almost all seats on the Lufthansa fleet have moveable armrests which make access to . You have a confirmed booking and are accepted at check-in (no waiting list). WTF MAN ? Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . Hard to believe that. 2023 Rick Steves' Europe, Inc. | Terms of Service | Privacy Policy. Lufthansa: This is the worst airline booking experience ever - See 39,264 traveler reviews, 7,915 candid photos, and great deals for Lufthansa, at Tripadvisor. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. Lufthansa offers two types of children's fares: Infant fare - babies up to 2 years of age not occupying a seat travel free of charge on domestic German routes or for 10% of the regular fare on all other routes. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. You are capable of reading and understanding instructions and of complying with the orders of the crew in the event of an emergency. They changed our seats! LH have been going downhill ever since they got that 5* rating from Skytrax for their renderings of business class seats which dont exist, and then upped the pace of downhill acceleration after the latest government/public-funded bailout. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81448662', '');}, 'log_autolink_impression');flights not booked through them. (Easier said than done, my home airports are FRA and DUS.). I flew Eco light last week from LAX to FRA and Im TAP Gold and it wasnt a problem on either flight to just bring my luggage without any questions asked. You do not meet the conditions for sitting in an emergency exit row. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Please note that refunds cannot be issued directly at the airport or on board the aircraft. They have no noticeable disadvantages, even though they aren't ensuite. I will NOT be flying with you again. I have just noticed heightened scrutiny since the beginning of the year. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. To use our mobile site, please enable JavaScript. Some airlines do not allow you to pick seats if you don't book from their own web site. I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? and when leaving Germany they demand to see your entry stamp into the EU.. You also get a decently priced on-board snack/drink selection with LCCs, unlike LH Group airlines, Oh, I would go as far as to say Lufthansa has fallen behind Ryanair, Easyjet and Wizzair on European flights. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. They keep you in Germany forever? Confirmed reservation (no waiting list bookings) An already issued ticket; Flights operated by Lufthansa (Lufthansa flight number) Upgrades via lufthansa.com are only possible for all passengers travelling under one booking. Our mileage bargains also offer you particularly attractive deals to selected destinations worldwide. The seat is reserved at least 52 hours before departure. So, in sfo I hoped to choose at the airport. I am posting this out of frustration and to give others a heads up about booking this codeshare. If an unforeseen flight disruption results in you needing to be rebooked onto another flight, on which there is no equivalent seat available to you. Passengers who have already purchased an advance seat reservation can change free of charge. Anyone worried, like I was, that we were going to get a 2017-era business class seat can rest easy thanks to the inclusion of the latest technology. I have confirmed seats for those chosen seats weeks in advance. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. I just got a text from Lufthansa asking about our recent customer service experience. This topic has been closed to new posts due to inactivity. Carry out upgrades, receive special access to advance seat For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. I picked our seats and were given our boarding passes the next day at the airport. LH has become one of the worst airlines in Europe. But with LH you cannot choose your seats in eco until check-in (23hrs before departure time, sometimes 1-2hrs earlier). I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Last night, I noticed that my seats are missing again! You are not travelling with a person who would be dependent on your help in the event of an emergency. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. : 0 800 - 83 84 267. To use our mobile site, please enable JavaScript. Welcome to Ryanair no 2. more, You seem to have JavaScript disabled. Or are they now making departing pax do passport controls work? So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. The A350s will have three suites with up to four seats each. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! Turkish took good care of me - but I thought it was strange. When does the Skytrax rating get updated? Have connected through MUC a few times from non -Schengen countries and no issues at all. If you dont need a seat assignment or checked bag, the savings could be worthwhile. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. I avoid Lufthansa and Air France through their codeshare partners (United and Delta respectively) for similar problems with seat reservations I have had in the past, going back for many years. Now, you have more time to plan your trip while securing the flight for your expected dates. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Carriage must be booked and paid for on lufthansa.com or at a travel agency before commencement of travel. In past i have travelled by Lufthansa many times when it was considered one of the best carriers. This is the number that you can use to make a reservation with Lufthansa. I think we will go back to our pre covid routine. >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? Generally the 3 flights/day on the FRA-TLV routes are full. Have you tried getting the PNR(record locator) for the Brussels Airline flight and going onto the Brussels Airline web site to see if you can do it that way?? Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. Thanks Lufthansa. Manage individual bookings. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly Lufthansa has lost its good reputation as it used to be. Pranjal is enthusiastic about new aircraft types and has his stories regularly picked up by renowned publications including Forbes. They have adopted so much of cost cutting measures which reflects in their service quality, type of meals, cleanliness and upkeep of aircrafts, unfriendly crew behaviour etc. You have successfully joined our subscriber list. Your boarding pass in conjunction with a valid ID is valid as a ticket for the Lufthansa Express Bus. On austrian.com, brusselsairlines.com and lufthansa.com a seat reservation is only possible after the PNR has been created, not during the initial flight booking. I am back to square one Having paid for seats and having them disappear. I come back later and I am told to go hurry, the gate has been changed a 10 minute walk away. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. You change your seat, but the new seat is cheaper or free of charge. Well of course Lufthansa is simply trying to get people to avoid buying the economy light fares and trade up. First off, there is a strike at German Airports today. Lufthansa adds $35 seat amendment fee. Not being frequent plane travelers we thought this was prudent.. Unaware at the time of booking, we wouldn't be able to select seats on a code share. Register your assistance requirements by calling tel. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Thanks so much Mr. important. But with this, they will soon be topping the charts. We are using cookies to give you the best experience on our website. I do. The hopeful in me is praying that they oversold. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. Saturday, the airports are likely to be extra busy. We got horrible seats and they were so small and close together, I cannot see how that was even humane. Then as now, paying considerably more than other carriers for the direct flight and Lufthansa quality. KAYAK searches for flight deals on hundreds of airline tickets sites to help you find the cheapest flights. I just checked in for our light on United and they send me to Lufthansa to reserve seats. Finally she got access and got the last 2 seats together with an aisle,3rd to last row. In reality, the differences between budget airlines and full-service ones keep reducing every day. With the strike, I am not calling today as they have a warning on the phone that it will be a very long wait. If a flight itinerary is changed by Lufthansa, e.g. Lufthansa Gets Punitive With Economy Light Seat Assignments. Re: Lufthansa seat reservations are not possible on this flight. I flew Lufthansa r/t SEA to ATH, January 2022. If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. My bags were stuck in Frankfurt. In such a case, you can change seats free of charge. The plane took off on time and arrived 45 min early and was not packed. She is very terse and rude and says she needs o deal with another flight. Because you need your AC confirmation number. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. As Lufthansa described this option up until now: You can find out more about which cookies we are using or switch them off in settings. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. The Lufthansa Reservation Number is +1818^483^0820. While frequent flyer and status miles are useful too, Economy Light fares usually only attract a percentage of the usual earnings. The only way they can get away with such behavior is because they really force people through their hubs. I think that Lufthansa can now be called a low cost airline after all these changes! I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. 20% of the group can be cancelled free of charge up to . Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) I will not do this again. Guests will have control of a heating/cooling system for the nearly one-meter-wide seats and access to wireless charging stations, full suite-width screens, shoulder sink-ins, and personal wardrobes. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. AC often does not allow advance seat selections for (ta && ta.queueForLoad ? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445838', '');}, 'log_autolink_impression');Airline flight <<. Since 2016 for flights to Europe I have exclusively flown American Airlines on their planes, and I have never had an issue with lost seat reservations. And to come back later. It is not possible to pay the fare on the bus. Lufthansa is a new RYANAIR. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. Using United as an example, you can actually go to their website, look at your reservation, and see both the united pnr and the operating airlines pnr. Oh, well. Please view our advertising policy page for additional details about our partners. So not even buy on board or a choice of beverages is available. I guess those passengers either don't care or they don't feel the same about LH being racists :), But can you still get a kosher meal on request?! Please note that the choice is limited under these conditions. No, Lufthansa is not a racist company. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. But for now I have left that behind and am enjoying my trip. After 1.5 hrs. A pop-up will appear saying that your seat selection is not complete. Theyve been getting meaner and meaner and meaner with basically everything. Surprisingly decent food and more than expected. But with this, they will soon be topping the charts. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Thanks. When the checks from Lufty stop coming in. I had to pay $280 US to check one. This is actually not that atypical for basic economy in general. If the fare code allows seat selection, either included or with a fee, then yes, 90% of the time, you can use the Reservation Number/Record Locator to look up the reservation on the airline's web site and also add it to you profile. Brussels airless accepted my LH booking reference, but still unable to select seats "contact our customer services for seat selection" unless I'm willing to "bid" for business class upgrade, AC, doesn't recognise my LH reference number. 5 star? He refuses. I will not travel Lufthansa next time seat selection policy is totally wrong. Then he looks at my boarding ticket and says, wait, I'm not even supposed to be here, go to another gate, 15 minute walk in another direction. This is not an ex-Philippine A350 and therefore has a 293-seat layout. For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. Absolutely ridiculous they are a 5 start airline. Shame on you Luftansa ! This morning I was assigned a seat toward the back of the plane but not the aisle I had requested. It is usually labeled "Airline Reference Code" or something like that. Economy class on Lufthansa is a bit more comfortable thanks to better seats. You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. https://www.lufthansa.com/de/de/Sitzplatzreservierung. You can then book or change your place here. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. After your booking has been confirmed, you can reserve a seat up to 52 hours before departure. I will wait until tomorrow or so. Has anyone had a similar experience? February 8, 2022. lufthansa seat reservations are not possible on this flight :), https://www.lufthansa.com/de/de/economy-light-tarif, (Just above the FAQ and right below the baggage calculator.). Very disappointed in Lufthansa.I have to look into different airlines since I have to fly to Europe in July. (From economy to premium economy). And add to that the Ticket Service Charge of about 25 EUR LH is now adding for ticket purchases in their own website!!!!! Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Sorry, it was such a hassle for you. Lufthansa also need to recognise the fact that some people have breathing difficulties. But strangely only at FRA. You can also book a hotel or a rental car directly, or even take out travel insurance. Reminder Wake up call. Vueling flight booked via British Airways - luggage query 6:52 pm. Honestly they had the second worst economy product in Europe- slightly worst then SAS and mildly better then Iberia and BA. Lufthansa is the worst perpetrator for failing to honour even paid seat selections when you've booked a K fare. What more can you ask for? On one occasion after asking for a supervisor we were told it was probably United's fault. The Senator Lounges are ok but often crowded. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. their Companions). Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? This website uses cookies so that we can provide you with the best user experience possible. Lufthansa planes are getting a major upgrade. However, from Wednesday, Lufthansa will randomly allocate a seat to you during check-in, potentially leaving you in a middle seat on a short, medium, or even long-haul flight. In addition, you can enter passport and . The flight is no longer a pleasant flight. We should be OK strike wise. To reserve seats in emergency exit rows, the following conditions apply: In order to ensure safety, Lufthansa is, before departure, entitled to assign a different seat to passengers who cannot meet these requirements. Lufthansa airline completely ignored all the information presented to them. and then some people (Hallo Lue!) I logged into Lufthansa and both seats were no longer there, but it offered seat selection for an additional fee. To reserve a spot by telephone, just call the Lufthansa Airlines Reservation Number at 1-844 310-2412. I had to pay $70 to ensure a seat with my husband. The amendment fee applies per passenger per leg of the trip. I tell him no, I dont think so, I've travelled for 50 years and this is not normal. (adsbygoogle = window.adsbygoogle || []).push({}); Do you like to sit by the window, do you love your aisle seat or do you want more legroom during the flight?

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