I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. 9h23. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Understand rental and other basic charges, Enter the admin password. This is found on the back of the router and on the removable card. Ask questions and share tips with other people 24 hours a day. My router is getting blocked despite following all the advice above and anything I could find online. 9:40 PM Works fine. "Common sense is the collection of prejudices acquired by age eighteen." This would be a double NAT (two router) condition which isn't recommended. Everything now works, so again it confirm the issue is with BT. The app then stopped working. At the bottom is a setting for Bridging. Not sure which hub or router you're using? If your BT broadband home network is playing up, you're not alone. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. 8:37 AM. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. To view the router settings, go to http://192.168.1.254. You'll find all your features and services in the "My Extras" section. I'll try and check later this week against a spare BT Business Hub 5 model. How do I use my Smart Hub as a modem only? Save the file. Need support for other hubs and routers? In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Smart Setup is BT's online set-up wizard. Click a dropdown for your model of Hub. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. What? Guide to BT Business Hybrid Connect. Numerous complaints have appeared on the company's community forums over the last few months. At the bottom is a setting for Bridging. This restores your factory settings and wipes your Hub's memory about which devices have already completed Smart Setup. Does anyone know if a Sonos Boost would resolve the issue? [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Click a dropdown for your model of hub. Plug the microfilter into the socket. Connect your devices Also problems connecting to my wireless Canon scanner printer. The bug disrupts the . Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. 01-10-2020 Connect the cable to the hubs power port, plug it into the wall and switch it on. Can anyone confirm it works? 8) Wait for your devices to reconnect. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Expert Reviews is a registered trade mark. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. BT is offering firmware updates to those affected. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. It can. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. "We're sorry for any inconvenience caused," added the spokesman. What's the least amount of exercise we can get away with? (the macaddress is the same as the wifi router apart from a few letters.) On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. ensure Sonos all working correctly via boost with 5ghz still turned off. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Solved! Turn off 5ghz and install the boost followed byall speakers. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Fix problems or report a fault with our troubleshooter. BT Smart Hub settings - make your router faster and less annoying. Thats great to here. Thanks. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. We'll send you an e-mail with instructions to reset your password. - edited Well update this post with any further newsas and when we receive it. This will take to a status screen. If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Smart hub 2 Hidden SSID I have a new hub. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Simply connect a 3rd party router to any LAN port on the hub. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Seeing a different colour light? If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. Vodafone Broadband: Great prices but at what cost? There are simple ways you can boost performance and get the best from your broadband. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. To turn the lights off go to Home, Hub light control. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. So some transparency is needed so customers like myself know that this is a commonissue. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Therefore, we can consider this issue closed. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. 11-05-2020 Please try again in a few minutes. I have a new hub. Download the My BT app to check your bill, test your speeds and activate your internet security products. The router is now displaying hidden ssid. Just plug 3rd party router into the wall mounted Openreach fibre modem. The lights on your hub will change to green or flashing orange as it is setting up. After trying to set bridge mode and saving (the save appears to hang) I eventually. Try opening a browser and going to www.bt.com >, Smart Setup only works when it is switched on in your Hub manager. 10:38 AM Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). To change anything you need to click one of the settings. 2) ClickWireless. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Read about our approach to external linking. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Your BT Business Hub should now be in bridge mode. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. This will open the Wireless Settings page. 01-10-2020 Smart Setup is BT's online set-up wizard. Enter your username or e-mail address. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Pretty obviously really if I look at an old BT modem. Enter http://192.168.1.254 into the address bar to go to the management page. Also, it took a number of days for me to find this thread of communication online. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 03-10-2020 This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Time will tell if this is a permanent fix but its worked this evening. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. 7h47. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. I have disabled the bt fon and bt wifi to reduce my home network clutter. The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. Yes its not ideal. - edited Mode 1 gives you the best speed, but select Mode 2 or Mode 3 if you're having trouble with some devices connecting. 9:48 PM. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Check that you're connected to your Hub's network. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Your broadband can be activated any time up to midnight. Manage your account The company did not reveal why the problem was occurring. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. 6:41 AM. "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. So first step is to go to a PC or a mobile device that has a web browser that's usable. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. all fixed. I've been following this thread ever since I had issues. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Check out our other help articles. I have never tried using just the modem section with a different router. Been running flawlessly for 2weeks now since running the system in this set up. 4) Enter the Admin password. >. The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. This topic has been marked solved and closed to new posts due to inactivity. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Ive had the cant find Sonosproblem for a couple of weeks. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Then you can use the Orbi router in Router mode.3. My speed has dropped to 40Mbps on my wifi devices. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. . My conclusion, which might well be wrong or oversimplified is that the Smarthub can be considered to be two separate devices, that is, a modem and a router, with a distinct internal WAN interface. Scan the QR code to enter your hubs details automatically. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router.

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