Problem is I cant attend the event anymore :( so I cant get a refund. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. We make no representations or warranties about the quality of your watching experience or your display. Well need evidence from the relevant transport authority. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are having difficulty in attaching documents or are unable to attach all the evidence needed, please email additional items to refunds@ticketplangroup.com providing your TicketPlan reference number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Privacy Policy. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Verification of information may be required prior to the acknowledgment or completion of any purchase. Click Close and Add Documents to go back and add them now. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Have you tried to make a refund by clicking on the refund option? However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". If they pay you now, there's no insurance for them if the new owners are refused entry. Below are some pointers we hope you'll find useful! If I have XCover ticket insurance and miss an event, can I get a refund? Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Leave the Archive. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. You should receive a confirmation after concluding your transaction. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Ticket Insurance. mail Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? She also helped out with another refund I needed and was so quick. Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim With a simple integration this product has gone from strength to strength enabling AXS . Reply from AXS UK. I bought these from AXS . We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. found at the bottom of this page. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. 4 days ago. Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. A per-order delivery fee may also be assessed, depending on the delivery method. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. When it's time to go home, all combo lock deposit refunds are issued quickly. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Please provide details in the box below and attach supporting documentation as appropriate. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. If you are purchasing a resale ticket (i.e. We need you to provide specific evidence of illness or injury for the ticket holder affected. We all hate lines. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. Yes - If customer is prevented from attending because of a government mandate, this is covered. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. So please be as cautious as possible when going through AXS. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) The site owner may have set restrictions that prevent you from accessing the site. Can I get a refund for a cancelled or postponed event? Your ability and/or right to transfer or resell tickets may vary. I bought these from AXS and paid 214 (bit of a rip off site . Click here. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. They lure you into buying the insurance but little did I know that a refund will be issued . Below you'll find an important update on COVID-19 and your events. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. It's all a fan needs, all in one app. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the A scan or clear photograph sent by email is acceptable. SAFETY AND SECURITY. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Press question mark to learn the rest of the keyboard shortcuts. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. For tickets to events located in the United States, the Service is operated by AXS Group LLC. Ticketplan's terms can be found on the Ticketplan website. On one occasion I got as far as selecting the insurance. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. If they allow it, you'll get a refund. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. BUY THE PERFECT TICKETS Front row or on the aisle? By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). When did you become aware that you were unable to attend the Event? Find a will ticket on Gumtree, the #1 site for . If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. OH MY FUCKING GOD! Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. IP: 161.35.97.149 If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Official Tickets and Your Source for Live Entertainment | AXS.com Please consult the seller fee information found within our Service. . who has the best covid cover for travel insurance? As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Fans may consider purchasing Allianz ticket insurance at the time of purchase. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. Performed analyses related to call center and ticket insurance costs. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. email from them: "Thank you for contacting AXS. The form needs to be signed and stamped by your GP and this may be chargeable to you. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. I realised I was too late for the standard entry tickets, as they had all sold out. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. Date on which medical attention was first sought for illness/injury? We appreciate your patience during this unprecedented time. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. Front row or on the aisle? If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client.

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