Sometimes airlines provide us with fares they do not want displayed to the general public. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Final payment is due 60 days prior to the tour start date. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. These include: In these instances, you would need to contact us for help completing your booking. In addition, the US is requiring all passengers arriving on an international flight to have a negative COVID test taken within 3 days prior to your flight. Give us a call back when you're ready to rebook. We are a Member of ABTA, membership number W325X. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. Travel insurance is also recommended by the Foreign and Commonwealth Office. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. To verify your current enrollment status we may need to contact your university or college. Become a FREE member to access our exclusive student travel discounts. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. All prices are subject to availability and can be withdrawn or varied without notice. We thought so! Refund Policy. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. You can also update your email address to a more permanent one on your account any time. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Accommodation (if included) is based on twin share unless otherwise indicated. You will need to input your traveling companions' details before entering your credit card information. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Please note that this does not mean that your order has been accepted. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Airlines have been updating their policies regularly as the situation is still changing. DONT BUY REFUND POLICIES. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. A change to your student status will not impact your credit. There are a few exceptions that must be booked on the phone with our agents. On the checkout page you can enter the details of the card you will be using. It is entirely at the airlines discretion to provide you with a seat on a later flight. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. For any fare we advertise, we first check to make sure there are some available seats. Please understand that travel service providers may not be able to accommodate every request. You also can't split it between multiple flights. To confirm your travel arrangements you may be required to pay a deposit per person. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. I had leave revoked in the military and had to cancel my trip. If you require your confirmation email to be resent please contact us. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Telephone calls to or from any of our consultants may be recorded for training purposes. Most airline tickets do allow changes for a fee, plus any difference in fare. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Please speak to one of our consultants for further details. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. All flights are non-transferable and cannot be used by anyone other than the ticket holder. And in case you didnt know, you dont have to be a student to book on StudentUniverse. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Refunds will only be made available to the person named on the booking payment receipt, unless otherwise agreed in writing by all travellers listed on a booking. You are solely responsible for any such fees as well. Airlines have been updating their policies regularly as the situation is changing. You can file an insurance claim through the company and wait to hear from them directly. If your airline does appear to . Your travel credit can be found in My Wallet. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. If your query is not urgent, please expect a delay in receiving a response. Almost always, latest coupons and promo codes can be found there. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. It is the responsibility solely of the hotel to deduct the discount upon your arrival. The US government keeps a list of travel requirements for all countries at http://travel.state.gov. You are solely responsible for any such fees. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Individual services and tour organiser packages. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. Advertised prices may be limited to travel within specified dates. Eligibility, Joining, and Website Information. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Without derogation of the obligation to arbitrate, any court proceedings relating to a Dispute, including but not limited to confirmation or vacatur of any arbitral award, shall be conducted exclusively in the state or federal courts sitting in Boston, Massachusetts. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Have I signed up before? A refund must never exceed the original payment amount. If your search has some of these special fares available it will be messaged in the search results. How do I change or cancel my flight ticket? A package arranged by us will be a A flight disappearing from your account typically means that the airline has cancelled it. You can also update your email address to a more permanent one on your account any time. Airlines can deny boarding without the proper identification. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We know, its very confusing! This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. You must comply with local government regulations. They may change due to air traffic control restrictions, weather conditions or operational requirements. Also, current discount deals are available at the link. Prices are per person and inclusive of tax unless otherwise indicated. All refunds will be delayed until the situation stabilises. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. If you look up reviews of tripmate, you will see 1 star across the board. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. So call once, get in line and hang tight! Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. The lead-named traveller must provide written notification. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Reviews. Take advantage of our promo codes and special offers to save even more. StudentUniverse is not responsible for providing you with this information. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. The prices of these tours are based on rates in effect (including foreign exchange rates) at the time of printing and are subject to change without notice. No, please dont! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Tuition and Fee Policies in the Event of Campus Closure. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail, and cruise line operators, and hotels. Your travel credit is associated with your original booking. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. Change rules and fees can vary tremendously. To find out if there is a fare difference . No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. We cannot issue a refund for you if the airline policy does not allow it. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. Write a Review. That depends on the airline policy. Details of these rights are published at EU airports and are also available from your airline. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Search for the total number in your party and log in (or Sign up) as yourself. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. The merchant should process the refund through the same technology used to make the original sale. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. All airline tickets must be issued in the name of the passport/photo identity holder. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. All refunds will be delayed until the situation stabilises. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. You can contact our customer support line 24hrs a day, 7 days a week from wherever you are in the world: +44203 056 7993 if you booked through a consultant; or. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Transport and accommodation providers have differing cancellation policies and rules. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Additional fees for baggage may apply. Please ask us to confirm what protection may apply to your booking. Standards and ratings may vary between countries, as well as between providers. Airlines may deny boarding without the proper identification. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. Such a change is deemed to be a minor change. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Have a look and see if there is one that works for you! We understand a lot of events have been cancelled due to concerns over COVID-19. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. You should be aware that costs could increase closer to the departure date. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Prices are subject to increase prior to the time you make full payment. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Anyone can book with us, just not everyone will be able to get access to special discount student fares. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. Please read these Booking Conditions carefully. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). As a student, I bought a ticket from the student universe website. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash.

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