After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Seamless booking experience and great price compared to all other websites. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars will not sell or rent any personally identifiable information. It is entirely up to the Car Rental Company whether they decide to do so or not. Wisecars falsely advertised vehicles for rental on their website. We offer a price comparison of major and independent car rental suppliers around the world! We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you're 65 or older, you may have to pay a senior driver fee. Thanks! I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Wisecars does not own any physical locations or offices. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. All rights reserved. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Wisecars is not liable for services or bookings not full-filled due to force majeure. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Expired or provisional licences will not be accepted. I booked a rental car in Germany and had a flight get delayed that was going to make me late. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. They may be needed if you wish to make a claim. www.wisecars.com. If you do not agree with any part of them, you must not proceed with your booking. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. All cancellations outside of the aforementioned timeframes will not be refunded. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will have to leave a deposit for the fuel. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. I had rented cars for myself and others through Wisecars many times. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Great help received from the kind persons on whatsapp chat yesterday and today. However, you will not be entitled to a refund if: Please check if you provided the correct email address. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. When you rent a car, you will usually need excess coverage. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). All persons driving the vehicle must be in possession of their driving license at all times. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Your contract for car rental will be between you and the Car Rental Company. There might be differences based on offers. No way has this company got 4.5stars. Their cancellation policy is flexible and their customer support seemed quick and very helpful. Minimum age requirements on larger cars may also be higher at some locations. We can accept no further responsibility when there is no out-of-hours service available. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Great service! It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We do not delete personal data on the request of a third party. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. If you cannot find the confirmation email, please contact us via our website. Please read the following to know what is included/excluded in our coverage offers. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Wisecars is an online vehicle rental broker. Yes. Powered by, We use cookies to give you the best experience. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. Your browser settings can be set to inform you before receiving a Cookie. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. I will give you a five star rating. Surely it's illegal in USA to drive with no insurance. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Please inform the car rental company straight away if your rental car gets damaged. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. We use dedicated people and clever technology to safeguard our platform. Companies can ask for reviews via automatic invitations. You will find the telephone number in the Car Rental Agreement. What's Wisecars' cancellation policy? Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. 6 Only when all documents are present and severe negligence can be excluded, a refund will be processed. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. They may be needed if you wish to make a claim. If you do not agree with any part of them, you must not proceed with your booking. Manage bookings effortlessly. If not, you will need to purchase the cover at the car rental company counter. If you have any questions, please feel free to contact us. You can amend your booking information or cancel your booking in a few simple steps. 2023 Wisecars. Fill in your personal information and state your request. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. I had questions about requirements of car insurance. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. All related documentation must be kept if an insurance claim is submitted. Dear Allan,Thank you for sharing your customer service experience with us! In most locations, the minimum renting age is 21 years. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. %title% %offer% Tbb. It is one of the scummiest business models I have ever seen. ONWise users may obtain an online cancellation quote through our contract administration platform. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. We do not delete personal data on the request of a third party. My issue has been resolved. Wisecars will inform the complaint submitter on how to proceed if needed. The use of our website signifies your acceptance of these Terms of Service. available for purchase from the car rental company, or. Business Profile Wisecars Auto Renting and Leasing Contact Information 5214F Diamond Heights Blvd #351 San Francisco, CA 94131 Visit Website (646) 813-0129 Customer Complaints 76 complaints. It is a huge scam. A common issue that many vacationers face abroad is unfair fuel policies in car rental. You can present the voucher either in a printed version or a digital form (such as from your smartphone). The permit you may need depends on which country youre visitingand how long youre staying. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Cancellation Protection can be purchased only at the time of booking and is not refundable. Very easy process and had the best price on the internet. Your voucher will clearly state the address of your vehicle supplier. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. All bookings include free cancellation up to 48 hours before the pick up time. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. This is the second time we have booked with Wisecars and had amazing service. In all these cases, you will receive no refund of the money you have paid.

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