Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. You want to avoid saying you have nothing to learn from Waitrose. I interviewed at Waitrose (London, England) in Aug 2020 Interview A one-to-one interview that included both behavioural and technical questions, which are tailored for STAR-style responses. Show the interviewer that you rose to the challenge and were excited to push yourself to be the best. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Show that you can react appropriately when you see that your employer, coworker, or customer has a need that goes beyond your usual day-to-day expectations. Finally, be sure to mention any successful outcome. Candidates applying for Shop-floor Assistant (Christmas Temp) had the quickest hiring process (on average 1 day), whereas Graduate Trainee roles had the slowest hiring process (on average 150 days). There were scenario based questions but with lots of others stemming off them. I have three copies of performance reviews and letters of recommendation for your file if you would like them. I have an interview today ill update you on how i do :). Upvote 2 Downvote Tell me about a time you worked in a team. At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. You want a rating of at least an 8 to show you have strong math skills. You can find out more about which cookies we are using or switch them off in settings. "I would be very excited about obtaining a role in leadership within Waitrose in the future. "Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. Still not convinced? In my opinion, the Waitrose brand is synonymous with quality and outstanding customer care. We have eliminated all risk for you. Really welcoming and straightforward, the interviewer was friendly. I like to be pushed beyond my boundaries. What is your most important success so far? TIP #5 At the end of your Waitrose interview, you may be given the opportunity to ask the panel some questions. ", "If a coworker failed to show up for their shift, I would pick it up if possible. Your questions and answers helped me tremendously to land my first Tech job. Sent to your email inbox within seconds of your order being placed. Describe what you found during your research that excited you to work for Waitrose. "I have researched Waitrose a great deal and am very happy with the positive reviews I came across online. When researching the company, you must have found several reasons why you want to work for them. So many notes already, would have went into this interview the wrong way. Before your interview, research Waitrose's leadership style online. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. What would you consider when dealing with them and why? I work very hard to ensure I speak to everyone in terms they can understand. Yes, I do have a couple of questions. The interviewer asks this question to see if your leadership style will work with the company culture. I am energetic, dependable, honest, and have a strong work ethic. If you have an example from a previous job, use that in your response. Q4. I love how you place high standards on animal welfare, environmental responsibility, and the well-being of the communities where you operate. It keeps me motivated to be better. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Stupidly hard questions for the role - it was like I was interviewing to be CEO. I just wanted to thank you so very much. "I am looking to lay the foundation for the rest of my career with this position. Discuss with the interviewer why you want to make a change and how this particular role fits well with the changes you seek. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. The hiring process at Waitrose takes an average of 16 days when considering 7 user submitted interviews across all job titles. Honesty is incredibly important when working with cash transactions and valuable merchandise. Loss prevention initiatives are incredibly important in the retail sector. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. No pressure at all. Explain how working for Waitrose will benefit you in your career. Perhaps another store in future. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. They just asked you standard interview questions that you would know. They will think that it is respectful and it shows you have good manners. You cannot force others to communicate with you in a way you would always prefer. The job description should have prepared you for the shifts you will be asked to work. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. These can include telephone interviews, video interviews, face to face interviews and assessment centres. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and have excellent references. Yes! Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. "Last year, when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. There are many different leadership styles: autocratic, democratic, servant, pacesetting, coaching, collaborative, affiliative, and more. These bonuses include free guides, powerful online training and more! Do you have a process in place for reporting these types of situations?". Thereafter, its just 27+vat per month. To make yourself stand out, thank the interviewer at the beginning of your response for letting you ask questions. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. This online course will instantly be free for you to access for 30-days. Full Suggested Answer & Detailed Response, Question 7, I have been slowly building my credit and recently qualified for a mortgage to purchase another home. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. Describe what type of environment you feel most productive and happy in. Walk the interviewer through your career history in retail. Full Suggested Answer & Detailed Response, Question 8, The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Be diplomatic and refer to company protocol in these situations. Most people are enthused about being rewarded for their successes. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. You had a group task to do, and then an individual interview with a manager. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. While I feel that Waitrose's 30-day return policy is more than fair, there may be situations where a customer could not return the item in that time frame. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. The interviewer wants to know what you like the most to see where your strengths lie. Thank you for sharing. ", "I understand that I come from one of your competitors, so I hope you can see why it would benefit Waitrose if you hired me. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. This leadership style has been effective because the workforce is engaged and empowered to innovate. If I have a question or require assistance from my manager or mentor, I will not hesitate to ask them. It is a subsidiary of John Lewis Partnership. If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. "Yes, I do have a question. Focus on describing what you like most about the job and provide your reason why. I applied online. Thanks so much for making these. TIP #1 Waitrose are renowned for high-quality goods and services and pride themselves on being an outstanding employer and customer service provider. Interview questions and answers were first added on July 30th, 2018. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. Perhaps another store in future. If you have many unexcused absences, they may disqualify you as a viable candidate. Have a question or concern? I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Waitrose is a British employee-owned supermarket store with over 3009 shops across the United Kingdom. I do my best always to be available and present when expected.". ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. As soon as you enter a Waitrose store, you can literally feel the quality customer service, products and groceries. How would you manage food temperature in the freezers/ fridges? Learn more about interviews at Waitrose & Partners Answered 26 July 2018 - Supermarket Assistant (Former employee) - Canterbury Think about the behaviour you'd think they want you to exhibit, then make your answers reflect this as you are completing the online situational tests. I was taught to treat others as I want to be treated, which is what I do daily.". Full Suggested Answer & Detailed Response, Question 3, They manager was kind and understanding. They mentioned that I have not missed a day of work the entire time I worked for them and that I demonstrate strong leadership skills even when not working in a leadership position.". Q8. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. Even if the hiring manager describes their management style, it does not mean every manager will lead the same way. First is the psychometric tests followed by a group interview and then a solo interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Why do you want this job and what can you specifically bring to the role? I was invited to a teams online call to talk with a manager, and basically have a virtual interview. You want to focus on being positive in your response. Stupidly hard questions for the role - it was like I was interviewing to be CEO. There is no wrong answer as to what you want to learn if hired at Waitrose. Focus on giving the exact number of days you missed work and why. Very laid-back, almost forgot I was in an interview. Rather than placing blame, I believe it's always more effective to ask for growth recommendations.". MORE TESTIMONIALS FROM OUR SUCCESSFUL CUSTOMERS. PassYOURinterview at the first attempt! I fully believe in honesty at all times.". It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. So there is no risk. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. What is the interview process like at Waitrose? TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Also included general questions of experience in customer service e.g: tell me a time when. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. The interview process was easy and enjoyable. Full Suggested Answer & Detailed Response, Question 5, My dad got rear-ended one time when driving me to school. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. I was invited to a teams online call to talk with a manager, and basically have a virtual interview. "I have researched your core values online and feel your values align with mine to a tee. Q5. "I have worked in retail for the past eight years. Waitrose Interview Questions. "My ideal employer brings charisma and passion to their work. Focus on describing what form of reliable transportation you will use to get to work if hired. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. However, with a small amount of preparation you can ace the Waitrose Interview. How would you deal with an angry or frustrated customer in store? What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? They just asked you standard interview questions that you would know. This position was also my favorite because it was such a great challenge. Hiring managers are always looking for ways their future employees can benefit the organization, so this is the perfect opportunity to show how you will do that. Be sure to end your response on a positive note and tell the interviewer how you are excited to have the opportunity to interview for the position with their company. After this discusses hours I was available to work and when I could start. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The process took 2 weeks. What is the interview process like at Waitrose? However, be sure to back up your reason for liking or not liking performance incentives. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Asked 24 October 2017. After aplying for position, you have to fill some documents and scenario based question to determine whether you are good fit for the position. To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Sick children, traffic, car breakdowns the list goes on. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. by asking how I can help them, listening to their responses, and providing excellent customer service. I was very proud of the suggestion that I made, and that upper management and my manager had the confidence in me to make the change. ", "Yes, I have extensively researched your company and closely identify with your five core values. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. If unsure of the best decision, I would ask my supervisor for clarification. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. Candidates interviewing for Customer Service Assistant and Customer Assistant rated their interviews as the hardest, whereas interviews for Supermarket Assistant and Sales Assistant roles were rated as the easiest. I do not prefer close supervision as I am confident in my skills once I learn something new. Why do you want to work for Waitrose? If you take the bus or ride a bike, that works too! Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms. Interview Questions for Waitrose Supermarket Assistant.Tell me about how you worked effectively under pressure.What is most significant to you in an Executive Waitrose Supermarket Assistant. If you have worked in another industry, describe your job's most challenging and favorite parts. This online course has been used by 100s of job seekers to help their successful interview preparation. ", "I hope never to be late! The changes were implemented, and the company saved $15,000 in the first month. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. I have a letter of recommendation from my previous employer highlighting these skills and have a copy if you would like to see it. The hours were just not right for me in the end which is a shame. Tell the interviewer about your ideal employer. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions. When the workforce is engaged, it helps shape the company's future success.". Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. Very detailed o line application process. After this discusses hours I was available to work and when I could start. I do not have a criminal record and have never even had a ticket or citation issued.". There were scenario based questions but with lots of others stemming off them. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. I understand that retail can be challenging because of the multiple personalities you are faced with daily. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Assure the interviewer that you can be trusted while describing what your most recent employer would say about your character and integrity. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect in return. "I had zero unexcused absences last year. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. What is your most important success so far? She had a stroller, a couple of kids, and a lot of bags to carry. I believe a management role with Waitrose would be a great next step in my career.". Full Suggested Answer & Detailed Response, Question 12, I interviewed at Waitrose. "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. I used to work at Waitrose and my former manager told me she really liked my answers on the online tests, so obviously they take everything into consideration as it is the managers who decide if you get an interview. Waitrose was updated by Krista Wenz on September 13th, 2022. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. We worked together for a couple of overtime hours that day and were able to catch her up on everything. Learn more here. I would avoid approaching the employee as I would not want to make it a personal issue. "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to ensure it's the right fit. Rest assured, I am reliable and always come to work on time. I also appreciate your contribution to the communities in the UK and abroad.

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