Once again our sincere apologies if there was a . max-width: 700px !important; Contact us using the form below, and well get back to you within 7 days. For orders placed through eBay, please contact us through eBay marketplace. You can call us to place an order or discuss an existing order on 0330 333 3303. Toolstation is one of the worst places I have ever worked. Yes ordered some post hole diggers for Yes ordered some post hole diggers for a job it said next day collection, waited all day for confirmation ,never received confirmation, got in touch with toolstation to be told they haven't arrived, so had to cancel the job, cost me money, then requested a refund ,told I would get the refund in 3-5days ,what a joke very angry, I'll be using screwfix . .secure-payment .we-accept, .secure-payment .secure-payments { questions Do you agree with Toolstation's star rating? Well offer a repair or replacement provided youve reported the fault within 12 months of purchase. "Toolstation please ditch ParcelFarce as your courier ! Certain items are excluded from our unwanted items return policy these include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. If not, please contact us for help. Check your delivery label to ensure that all items listed in your delivery have arrived with you. 30+ active ToolStation coupons, promo codes & deals for May 2022. @media (max-width: 603px) { The Vivup range and ways of working has appealed to all colleagues across all locations . 2) For what can I use my customer account? Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. If an item delivered directly from a supplier was paid for in cash, refunds will need to be made in store once the supplier has collected and processed your returned item. } 22-24 Boulevard Royal L . Our customer services team will contact you as soon as we can provide a refund in store. Still cant find it? Toolstation appear to use a third party for their footwear whereby you are unable to return the item at the local branch. Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. If you would prefer our customer services team to arrange the return, please Contact Us we can book in a collection for a fixed fee of 9, which will be deducted from your refund. Check our Delivery page for more details. 22 Jun 2021 . So if youve paid through PayPal, youll be refunded through PayPal. If youve forgotten your password, click forgotten password on the Sign In page and enter the email address you registered with. Please see if we are able to assist you through any of the options below, which include frequently asked So overall TOP MARKS ToolStation will be using again Date of experience: February 26, 2023 Share Phillip 6 reviews Saturday Delivery - 10.00 or 5.00 for orders over 25 & FREE for orders over 75 (order by 6pm . Toolstation discount code: save 10% off your order. height: 42px; Finance provided by PayPal Credit. } Finance provided by PayPal Credit. By : 07/06/2022 melrose apartments, manchester . Don't ever use Toolstation's "collect at branch" feature, because it's pointless. Feb 15 Make sure you're following us and tell us who you think deserves to win and why for a chance to win for you and a friend! Online Ordering. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info. max-width: 700px !important; Some of these products may be dispatched with specific return instructions. We cant accept returns of bespoke or made-to-measure items unless theyre faulty. 7) Can I view my order online? Couldn't take right order. The quickest way to return your item is to take it to any one of our Toolstation stores. Couldn't take right order. Orders placed in store or via our contact centre will not appear in your online order history. If youre in store and we dont have what youre after, well check local availability for you and reserve the product in a Toolstation store nearby. 05 Oct . You can check availability of items in your local stores online, then place your order and pay. width: 75px; Read 8 reviews, get contact details, photos, opening times and map directions. I go on Sunday to either cancel or deliver so I can pick. If you or the intended recipient are not available each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that theyve tried to deliver. Youll receive an email with a link to reset your password. Youll receive your refund within 14 days of the returned item being collected. @media (max-width: 465px) { Toolstation C-Line VX500. 2) How do I dispose of my old electrical equipment. Filtering of thread tapping and forming. For any other enquiries about returns, exchanges or refunds, please Contact Us. I specified cancel in my initial email and gave the . } Do you agree with Toolstation's star rating? Do you agree with Toolstation's star rating? Need help locating the manufacturer or their contact details? .trolley-totals .we-accept span.panel { Find Toolstation in Ayr, KA8. .secure-payment .we-accept, .secure-payment .secure-payments { JohnW-3295. Download the Toolstation app now for instant access to the tools and equipment you'll need to tackle any trade or DIY job. The item needs to be packaged and as new as you see in the stores. JohnW-3295. I placed an order for collection, but no longer want it If you want to cancel the order for a full refund, please visit the store or Contact Us for your refund. It was useless service. Get In Touch Contact us using the form below, and we'll get back to you within 7 days. | Read 279,541-279,558 Reviews out of 279,558 Online Ordering. Order Code standard. Add your number in My Account, and check My Preferences to make sure youve agreed to SMS order updates. Headquartered in Bridgwater, United Kingdom, Toolstation is a supplier of tools, accessories and building supplies to the trade, home improvers and self-builders.. Check out what 331,427 people have written so far, and share your own experience. As the trade we need some update or more information what happened ! 1) What can I expect to pay for shipping? Has the 30-day period passed? Find Toolstation in Sittingbourne, ME10. All refunds will be made to the method of payment you used. To add an address, go to My Account, select Address Book and click on the Add New Address button. max-width: 700px !important; Please follow the instructions on this card to rearrange delivery or to collect your items. Theres no charge for faulty items being collected, and you cant return bespoke or made-to-measure items unless they are faulty. However, these items cant be returned to a store. Delivery never turned up - didn't get any notification to say it wouldn't arrive. Apply Cancel . Walter Toolstation S-Line Compact and cost-effective - the Walter Toolstation S-Line . If a product you were expecting wasnt delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. .trolley-totals .we-accept span.panel img { *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info. Contact Us. With our tailored approach, we work alongside you in custom-building and delivering a bespoke benefits programme to suit both you and your staff. Do you agree with Toolstation's star rating? Yes ordered some post hole diggers for Yes ordered some post hole diggers for a job it said next day collection, waited all day for confirmation ,never received confirmation, got in touch with toolstation to be told they haven't arrived, so had to cancel the job, cost me money, then requested a refund ,told I would get the refund in 3-5days ,what a joke very angry, I'll be using screwfix . Tweets . We've made it our mission to understand precisely what your business and your people need most. } How To Exit Minecraft Without Saving Ps4, Log in, go to My Account and click Update Address to edit your primary address. An unwanted item delivered directly from a supplier can also be returned within 30 days of delivery, however you cant return it to a store. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. }. Report review. width: 75px; 6) What deadline applies to a withdrawal? .secure-payment .container { .trolley-totals .we-accept span.panel img { Masslive Drug Bust, Order by 9pm Monday - Saturday for free next business day delivery on orders over 25. DIN . Your refund will be processed within 14 days of the returned item being collected. . background-color: transparent; Do you agree with Toolstation's star rating? The list of Supplier Helplines on our After Sales Support page has you covered! Read 8 reviews, get contact details, photos, opening times and map directions. }. I could not even cancel the order, and as the missing item was holding up work progress, I was well and truly stuffed. .secure-payment .we-accept span.panel { Cancel Update. The service is available for power tools from the following manufacturers: Remember, you must register your extended power tool warranty with the manufacturer within 28 days of purchase! Order confirmations are sent shortly after order submission to the registered email address against your account. . toolstation live chat. Geddington Road @media (max-width: 603px) { Finance provided by PayPal Credit. .trolley-totals .we-accept span.panel img { If your item is faulty and was purchased less than 30 days ago, take it to your nearest store in its original packaging for an exchange or refund remember to bring your receipt, invoice or order reference number too. Toolstation UK @ToolstationUK Tweets and more for any task For order queries, please DM us with your order number and we'll get back to you. For larger items over 30kg, please allow two business days. we can check local availability, take payment and reserve it in another Toolstation store nearby - your order will be ready to collect from your selected store within 5 minutes. } If you receive all your parcels and something is still missing, please Contact Us with the order number and product details so we can figure out whats happened. We cant accept the return of petrol items in any of our stores. In a hurry? Do you agree with Toolstation's star rating? So far so good. Additional charges may apply. Live tracking isnt currently available for larger deliveries with Tuffnells please Contact Us with any enquiries. Next Business Day Delivery is FREE when you spend 25 or more. If youve ordered an age-restricted item, you could be asked to provide ID like a driving licence, passport or a PASS card, if you appear to be under the age of 25. Larger items over 30kg can only be delivered on Monday to Friday. This service is available through our stores and Customer Services. Northamptonshire @media (max-width: 603px) { Download our app - the easiest and quickest way to shop! The seller has the right to modify or cancel this discount deal as it pleases. } called yesterday to buy some camping gas which as previously was not in stock-was told I could order and was told I could collect at no extra charge and would get a text when in . ordered 60 metres of coving on Friday was told would arrive Saturday morning between 10-12 and would get phone call when in no phone call so phoned helpline at 1 oclock were I was told no guaranteed delivery before 7 went back at 430 on Saturday to cancel order and was informed there is no deliveries at tradeston at weekend coving wouldnot arrive till Monday when I . Please see cornell . Our stores are open as normal across the Bank Holiday with Click & Collect in as little as 1 minute operating as usual. Find Toolstation in Worcester, WR4. Employee Review. Do you agree with Toolstation's star rating? Please provide the original order reference when returning the item. 22-24 Boulevard Royal L . .secure-payment .container { Items delivered directly from our supplier cannot be tracked using this method. thanks Garry . Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie . Check branch stock availability at Toolstation.com, complete checkout, select customer collection and collect from your chosen branch from 5 mins later. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. When your order has been dispatched, youll receive an email with the courier details and your tracking number. Find Toolstation in Ayr, KA8. 22-24 Boulevard Royal L-2449, Luxembourg. Inch tools . Tweet with a location. float: none; If you used Click & Collect and some products are missing, please return to the store or Contact Us so we can sort it out for you. Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically. ordered 60 metres of coving on Friday was told would arrive Saturday morning between 10-12 and would get phone call when in no phone call so phoned helpline at 1 oclock were I was told no guaranteed delivery before 7 went back at 430 on Saturday to cancel order and was informed there is no deliveries at tradeston at weekend coving wouldnot arrive till Monday when I . .secure-payment .container { Certain products are excluded from our 30-day unwanted items return policy. Sometimes those times can change, such as on Bank Holidays, so wed suggest you check your nearest store opening hours here. If you opt in, youll get all of the latest discounts, offers and sales from Toolstation, as well as other companies within the Travis Perkins group. Alternatively, if youre in a store and dont find what you need, we can check local availability, take payment and reserve the items in another Toolstation store of your choice. If you cant get to your nearest store, you can print off our Returns Form and send us your faulty item by post to the address below. float: none; I placed an order for collection, but no longer want it If you want to cancel the order for a full refund, please visit the store or Contact Us for your refund. Filtering of thread tapping and forming. Non delivery, no information, no customer service at all. height: 38px; 22-24 Boulevard Royal L-2449, Luxembourg. .secure-payment .we-accept, .secure-payment .secure-payments { Need your order before midday? multiplying imaginary numbers with square roots calculator, Razones Para Tener Relaciones En La Adolescencia, + 8morelate night diningmcdonald's, dakota brick house, and more, best translation of the travels of marco polo, fort bliss cemetery rules and regulations. 3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT ("we" and "us") to the customer ("you"). The Vivup range and ways of working has appealed to all colleagues across all locations . ANSI . Choose the Pre-12 delivery option for 10. For faulty goods reported after six months, you must be able to show that the fault was present when delivered to you. Go to Your Orders and select the order you want to cancel. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. 1000 characters limit. 2) How do I determine a products current quantity in stock? @media (max-width: 465px) { If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account . For orders placed outside of store opening hours, youll be able to collect your items when it next opens. Download our app - the easiest and quickest way to shop! submit comment. Terms and conditions apply. height: 38px; Sat on phone for 40 minutes to be told order had been cancelled. If you paid using cash, purchases will need to be returned to a branch. .secure-payment .container { Should have been delivered today and still no show, so now tomorrows work is delayed costing my small business time and money. If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account . If you would like a copy of your invoice for one of these orders, please Contact Us and well send it to you. After applying a promotion code, the discount will come off your total bill at checkout. " width: 75px; If youve installed your product and encounter a fault, please Contact Us for assistance. Our customer services team can help with arranging a collection for you, for a fixed fee of 9 this will be taken off your refund. Click & Collect from 500+ branches nationwide in as little as 5 minutes, or choose Next Business Day delivery on any orders placed before 9pm Monday to Thursday (or before 6pm on Sunday). } } Once signed in, the app can help customers find and order from over 22,000 products with real-time stock-availability. | Read 269,541-269,560 Reviews out of 278,549 Yes ordered some post hole diggers for Yes ordered some post hole diggers for a job it said next day collection, waited all day for confirmation ,never received confirmation, got in touch with toolstation to be told they haven't arrived, so had to cancel the job, cost me money, then requested a refund ,told I would get the refund in 3-5days ,what a joke very angry, I'll be using screwfix . Our customer services team will contact you as soon as we can provide a refund at your chosen store. whilst answering phone calls from customer services for customers who want to order over the phone, whilst collecting click and collect orders that come through on internet, whilst decanting the delivery, whilst catching up on ounts that are creeping up to the dead lines, whilst entering all the . Looking at the Toolstation catalogue will help you find out the tools you need and their prices. Unit 1 Ore Lane Do you agree with Toolstation's star rating? Follow the returns instructions provided, or Contact Us to arrange a collection. Saturday Delivery - 10.00 or 5.00 for orders over 25 & FREE for orders over 75 (order by 6pm . For the return Toolstation offered a returns label and when the items is received by them, they would then deduct 9.99 from the original price paid! For any other enquiries about returns, exchanges or refunds, please Contact Us. 1) How long does the warranty on my purchase last? .trolley-totals .we-accept span.panel img { Our registered address is Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. Your card or email will detail what other delivery options are available to you. Toolstation is was a trusted company but any more ! I urgently need those items, so wrote to Toolstation again using their online messaging service, to ask for a refund and order to be immediately cancelled. @media (max-width: 603px) { box-shadow: none; Once youre signed in, you can also visit Reset My Password if you want to change it. Do you agree with Toolstation's star rating? Get contact details, videos, photos, opening times and map directions. Well have your order ready in 5 minutes if the store is open. Order by 8pm Weekdays and 4pm Weekends for next day delivery. Any orders placed after these cut off times will be delivered the following working day. } Written on: 07/06/2016 by RN_veteran (4 reviews written) Yet again an order is stuck in the ParcelFarce National hub. If you have more than one Toolstation account, please check you have logged in using the correct details. Terms of Business. height: 42px; height: 38px; I'll not shop there again, they are on the same list as BT and British Gas now. Please refer to your order dispatch email and follow the instructions to track your order. Orders with multiple items may be split over a few deliveries. If youve placed an order using Next Business Day Delivery before 9pm on Monday to Thursday, or before 5pm on Sunday, your order should reach you by 6pm the next working day. For orders under 25, delivery will be 5. Report review. height: 42px; Some e-commerce websites are better than others for canceling orders. Recently tried to place a order to reserve goods for collection latter at the Abingdon store, System was so complicated ended up ordering from warehouse for delivery to store for collection next day, and also had inadvertently place goods in basket for completion when I arrived at store, I was so annoyed I asked to store to cancel order and start again, after checking with . Find Toolstation in Dunfermline, KY11. Mon - Fri 6:00am - 5:00pm, 5:00pm - 6:00am (Emergencies) acnh secret beach ideas; average house price uk postcode; fine for not having a boat licence qld Please see our Bank Holiday delivery schedule below and if you are collecting from a store please await your SMS before . Inch tools . Some promotional codes are account-specific. } For a quicker response, visit your local store or use our Chat service. Well send the item from our warehouse to your selected store, ready for you to collect the next day. Terms and conditions apply. Simply log in and go to My Account, then select Account Preferences. I used a 5 Money Off Voucher. A shambles! Do you agree with Toolstation's star rating? }. Toolstation UK @ToolstationUK. PLEASE NOTE REMOTE AREAS standard delivery is 2-4 days. Opting in and out of our marketing emails, texts and flyers is easy. .secure-payment .container { Crestliner Transom Problems, It was useless service. .secure-payment .we-accept span.panel { non contact thermometers. Original packaging, all accessories and order number must be included. Check out what 333,097 people have written so far, and share your own experience. } Apply Cancel . Sunday Delivery. If youre in a store and the item you want is not in stock, we can check local availability, take payment and reserve it in another Toolstation store nearby your order will be ready to collect from your selected store within 5 minutes. Postage charges will be refunded once the fault has been accepted. box-shadow: none; Check out what 334,510 people have written so far, and share your own experience. [texts-excerpt] multiplying imaginary numbers with square roots calculatorFREE EstimateFREE Estimate I spent almost 95 minutes this morning (18/03/2022) trying to get through to Toolstation by phone, without success. I called the depot to cancel the order. text-align: center; If not, our customer services team can help with arranging for your item to be collected. So even if you are not a professional trade worker or a DIY enthusiast, you can still find the tools you need in their catalogue. Remember, you can find up-to-date product and stock information on our website or app, or by visiting your local store. . Construction Costs In Merida Mexico, } } *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Toolstation offer a lot more than just tools, including top brands such as.