If you need to contact Virgin Media directly about a general query then the main customer service line is 0345 454 1111. I was genuinely wondering why you could not use the form. You might find exactly what you need right here, quickly and easily. human). You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. on - edited 05-07-2022 If not, they are charged at the same rate as a standard UK landline number. Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. For broadband, TV, landline, and account enquiries, phone 03454541111*. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Cookies used for marketing and advertising purposes. Hi folks. Look on the media outlet's website for an email address. GIVE US A CALL. The best way is to get in touch with them directly. Here to help! Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . 14:31. Learn more, Have I helped? - edited Virgin Media on social media. on Is Virgin Media 1908 free to call? on 08-02-2022 We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. You can then get to the page to reset the password by clicking on "Update settings" and then "Account details". To find contact information for a newspaper or TV station, search the name of the media outlet online. We have been with you for over 18 years and have old @ntlworld email accounts. Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. 11-09-2022 Blueyonder.co.uk supports IMAP / SMTP. 11:40. 14:17, Is there an email to contact Virgin ?I looked on website .There is no number no email no chat.It says they will take time to answer messages but there is no option to message.I used my virgin app but the chat there was down.I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. This could save you valuable time, as opposed to trying to contact them. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Medias website. 28-01-2022 Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Call for free to get your TV & Broadband sorted today. Many questions can be answered using the FAQ section on either the Virgin Media UK or Virgin Media Ireland websites. 11-09-2022 09:38. I opened my emails went into folders and clicked on Add an email account. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. You can also contact Virgin Media by visiting the contact page on their website. 14:33 These changes affect all Virgin Media email addresses ending in the . By signing up you are agreeing to receive emails according to our privacy policy. Contact Virgin Media by phone, web chat, call-back form, email or social media. Yep, that's a scammer, and hanging up was the right thing to do. This article has been viewed 98,155 times. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. 09-07-2022 17:34. Virgin Media UK does not provide this service. If you want to know more, the updated sections are 6.6 - 6.9. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Did you know? If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. Contact Virgin Mobile easily. Find the organization's website and search for an "About Us" or "Contact" tab. If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. By continuing, you agree to our cookies policy. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. What is it you need to speak with the team regarding? Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. I did notice in the forum that there is a list of available addresses but that never came up. 14:15, 13-07-2022 What error are you getting with that forgotten password page when you enter the security information? Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Cancelling my Virgin Media contract help page. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. 27-01-2022 To find out more about the Community check out our Getting Started guide. so I guess we need some help to reset it as you suggest. Virgin Media have recently changed the way you reset the password for a secondary email account. - edited They certainly are! Select Email folders and choose file saving options in the list. on 08:49. 11:49. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. I got through yesterday via the Whatsapp which I think is a very good service. D01 C9W8 If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. This will give us a better idea of what is happening with these disconnections. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Before subscribing people to your distribution list, please: There are 8 references cited in this article, which can be found at the bottom of the page. 01-05-2022 Click Mark as Helpful Answer or use Kudos to say thanks, on To avoid a large number of unused email addresses on our Virgin Media Mail service, we've made some updates to our Acceptable Use Policy found here. Remind me when call center opens. Personally, whenever I make a formal complaint to any organisation I always do it by letter. Customer Service. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Sales service for mobile 0800 064 3820. 12:35. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. 11:19. Enter details of Virgin Media IMAP settings in the interface. Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List - add a List Name and your contacts' names and email addresses > Create List. I'm trying to set up a new email address on my account. 07-02-2022 * 1800 941 114. businesssupport@virginmedia.ie. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. 3. on This includes the availability of email addresses, phone numbers and callback forms. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Has anyone else been able to contact them via online chat? GetHuman features available: Current hold time. I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . 12:17. Registered in England with number 02591237. Re: Wifi Pods - how to order. 08-02-2022 The short answer is maybe. To confirm, have you been able to try different web browsers? on 18:10. Please enter your email Forgot your email address email address ? 09:04. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. 00:53. Virgin Media email address: enquiries@virginmedia.com. Thank you so much for your post and welcome to the community forums, it's great to have you here. Lets hope that this handy feature returns soon. Possibly. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. You can call, live message, use the community forums, or use a relay service to get the help you need. 0345 454 1111 - if you're calling from any other phone. If you are calling Virgin Media Ireland from abroad, use 0035312458000. 18:04. many thanks for all the help. These lines are also open seven days per week, from 8am to 10pm. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. The route now is to do it via the "My Virgin Media" account for that secondary email account . This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Discuss television and telephone services from Virgin Media, including their TiVo box . 26-01-2022 If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. Virgin Media customer service numbers. Those who submit a complaint form will receive a case ID via text within 48 hours. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. Click Mark as Helpful Answer or use Kudos to say thanks, on New around here? I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. It . on Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. If you're not using your own device, read our help on private browsing before you sign in. Thank you for your post. This article was co-authored by wikiHow Staff. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. So essentially I would need to set up a gmail account then I could add that To the VM webmail? Does it give an error message or is it that the page just does not move on to the next step? The ability to add additional emails has currently been removed, my apologies for any inconvenience this may cause. How to send a bulk email. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. on Irish Creating Original Music + Sound Design Worldwide - Always. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. You should still be able to add a third party email address to the VM webmail page via the method you are using. im told to log a complaint online- which you cant do as my account is no longer active! Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. It's packed with tips, hints and helpful answers about our products and services. Virgin Media does not have a contact email, so employ a different method contact them. 08-02-2022 I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). Need a helpful hand to show you how to make a payment? CISAS is impartial and will investigate your case. Alternatively you can also use your mobile minutes to call without being charged extra. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on If that is too long, then we advise going straight to social media to air your complaint. Which Is the Best Alarm System in Ireland? When I enter the details into the boxes and click Add I get a message saying auto configuration failed. References. For some reason, I cant now access this email from my iPhone as the password is incorrect. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. 11-09-2022 Thanks to all authors for creating a page that has been read 98,155 times. Include your email address to get a message when this question is answered. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Learn moreHave I helped? Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. on You can also check our help pages or learn how to contact us directly further down. - View your recent mobile usage . 25-01-2022 15:38. I've been on hold for about 3 hours total now. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 28-01-2022 Customer service free from Virgin Phone or Mobile 150. Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. Find contact details for 700 million professionals. I can't click on the chat button neither. So I made contact with Virgin Media technical assistance only to be told to contact 'Virgin Media Store' directly. Virgin Media does not have a customer service email address. They can look at options outside of the bundle deal for you. We use cookies to make wikiHow great. I don't understand the relevance of your reply..? 30-04-2022 At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. Can you please clarify what you have to give your credit card details for, are you referring to setting up the BQM or something different please? Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Broadband, TV and phone customers should then press 1, mobile customers should press 2. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. Unfortunately we cannot remember her email password. He is well versed as an energy and telecom expert for both Ireland and the UK and specialises in energy compliance. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. 06:10. Account number. With our free tools, you can check out the . This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Above information is just basic enquiry phone numbers and contact information but, If you want any particular . Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. 1. I can certainly appreciate your frustration with that. These cookies allowed us to study how users navigate on the website. That way I have definitive proof that the company has received my complaint and when they received it. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 06-07-2022 From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. You can add attachments in this section of the contact form. I have this problem also. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. I've been trying to contact Virgin Media for about 3 weeks now. If the email address to be blocked (i.e. List of Virgin Media Customer Service Numbers. 10:22, Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. 16:11. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. I really dont want to lose this email address and would appreciate some Forum Support if possible. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. To purchase products or services, or to move your services, call us to speak with an agent. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. Have you checked out your online account for any offers available? You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. People Like Cara Durbin . As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Thanks Graham. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. They can look at options outside of the bundle deal for you. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. You will be contacted by a member of our Complaints Team. Got a question about our services or need a troubleshooting tip? There are no guarantees that my advice will work. on Please enter the email address you use to sign in to your My Virgin Media account. For Virgin Media TV, broadband and phone customers. 04-07-2022 These phone numbers work for people in the UK only. discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below. 13-07-2022 Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. Develop the tech skills you need for work and life. Thank you for posting. You can use the Live Chat service for sales, upgrades and complaints. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Sorry to hear of the email issues. You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. 2. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . There shouldn't be any need to enter any card details Crashedagain, are you using this site here? Insider tips to contact live person at Virgin Australia [2022] Virgin Customer Service 24 hours Get fast help from Virgin air call center -- refunds, flight changes, re-booking, reservations, cancellations, complaints -- Emails, live chat, offices -- United contact phone numbers and airline offices in Australia (Adelaide, Alice Springs, Broome, Cairns, Canberra . and onhttps://www.virginmedia.com/my-virgin-media/forgotten-details/password it does not give an error message & just goes back to same page and does not move on to the next step. Hi Graham thanks for your reply. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. wikiHow is where trusted research and expert knowledge come together. 30-04-2022 Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . 10-07-2022 Complaint Contact Form. Thank you for letting us know and I am so sorry you are facing these issues with your connection. 30-04-2022 Enter the secondary email address and password into this sign in page https://virginmedia.com/my-virgin-media. . Did you know, 95% of our customers find the solution to their problem using the help and support pages. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. . on Learn more, Have I helped? Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. How do customers contact Virgin Media? After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [emailprotected]. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Log in to your Virgin Media Business Mobile Account. 13:16. I thought that there was an option to say whether or not you were a VM customer. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. Customer service 0345 454 1111. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. 15:49, and miscreant example email address is very apt. Aaron has been with Selectra for over 3 years. Fancy a chat? When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. on 08-02-2022 It is no longer possible to create new virginmedia.com email addresses. Welcome to the community! It takes me to a box with two bars, your email address and the second bar is your password. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Can you show us where you're asked for these. This is useful if photos will help your explanation. Let us know how you get on. Customer service for home 0800 064 3836. And, I always pay extra for the "signed for" postal option. Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs.