BROADBAND DATA. enTouch Wireless offers a FREE phone* with service to qualifying individuals nationwide! Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. Method 1: Check your enTouch Wireless application status online Scroll down to the bottom of the screen and check your build number; If your build ends in B14, your phone is running on the latest ZTE software. If you need any additional help contact Ting at 1-855-846-4389. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. THIS OFFERING IS A FEDERAL LIFELINE SUPPORTED SERVICE provided by Boomerang Wireless, LLC, DBA enTouch Wireless. When registering to pay your statement online with the MyAstound Account, you will need to have your most recent billing statement to fill out the needed 13-digit Account Number and 6-digit Account Pin. Lifeline Wireless Application Status Check Status To check the status of your free government phone service application, enter the information below to see if: Your application was mailed Your approval letter has been sent Your Phone has shipped *Service Zip Code SUBMIT What State Do You Live In? The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Our standardterms of serviceapply. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. Click account settings, scroll to the bottom of the page and click Port out information to view your account number and PIN. You can contact enTouch Wireless through their number, 1-866-488-8719, for more info on the 'Bring Your Own Phone' program. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. The ACP was launched on December 31, 2021, and replaces the Emergency Broadband Benefit (EBB) program. International calling does NOT include text messaging, picture messaging, or video messaging. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. Our representatives are excited to help with anything. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. An eligible household is limited to one monthly service discount and a single one-time device discount. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. ENTOUCH Smart Building Solutions. Lifeline plans and benefits may be maintained without enrolling in the ACP. Whether its walking you through a Lifeline application, or helping you traverse our website. The Estate of Virgil Brown Jr. sued Gain Inc., a nonprofit, its insurer Arch Insurance Co., and Gain employees Darrell Davis and Dr. Leslie Smith, in . enTouch Wireless Contact Info Customer Service: 1-866-488-8719 The password is the last 4 digits of that sim card. No. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. Company *. International calling does NOT include text messaging, picture messaging, or video messaging. ACP services and devices are subject to consumer eligibility, provider participation, product availability, and approval by the FCC/Universal Service Administrative Company (USAC). Divorce decree or child support document. Special Offers; Enhanced Whole Home WiFi; Wireless Home Sound System; Digital TV. For additional information about broadband speeds, visit, The ACP benefit is subject to funding availability from the FCC, provider participation, and consumer eligibility. Our standard terms and conditions, including the Acceptable Use Policy (AUP), also apply and are available at, . For additional information about broadband speeds, including network limitations, visit https://entouchwireless.com/internet-transparency/. If you would like to have your ACP plan on a separate device with a different phone number, you may contact enTouch Wireless customer service. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Safelink is the oldest and the largest company providing best free government smartphones for years. Veterans Administration benefits statement. Lay the SIM Card on a hard, flat surface. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. You can apply your ACP discount to any available enTouch Wireless service plan. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Promotional offers may be modified or withdrawn at any time. Divorce decree or child support document. ACP is a federal government program operated by the FCC. 3 consecutive months' worth of your most current pay stubs. An eligible household is limited to one monthly service discount and one device discount. Click here to check coverage in your area. International calling is enabled for direct communications between 2 people; certain numbers (e.g. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Press the size on the backside of the card related to the SIM size your phone needs. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. Offer not available for existing enTouch Wireless customers. Our terms and conditions will apply. NOTE: Your account will need to be in good standing in order to proceed. You will receive great, reliable service! If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. Valid contact number which is neither number involved in the phone number change. Service plan details are available at: https://entouchwireless.com/plans/ INTERNATIONAL CALLING IS LIMITED to voice calls to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. enTouch Wireless may cease, without notice, providing International Calling if it determines, at its sole discretion, any violation of our International Calling Limitations, Acceptable Use Policy (AUP), or other Terms and Conditions. Offer not available for existing enTouch Wireless customers. Notice letter of participation in a qualifying state, federal or Tribal Program. Channel Line Up; About Us. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. While ACP and Lifeline are separate government benefits, enrolling for service with enTouch Wireless allows you to initiate your application for both Lifeline and ACP benefits. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. No. Enrolling with enTouch Lifeline cell service is easy! Service plans are posted on enTouch Wirelesss website at, enTouch Wireless provides high-speed broadband service to ACP customers. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. enTouch Wireless Pay As You Go Cell Phone Plans Lifeline Service You May Be Eligible for 100% FREE UNLIMITED DATA* Through the Affordable Connectivity Program - Coming Soon! The ACP is a new program designed to provide additional support to make broadband more affordable for struggling households. Your Lifeline benefit and ACP can be combined and applied to the same service plan or applied to different service plans. You must use your phone to continue to receive service. Please see the full Terms of Service for additional information. For additional information about broadband speeds, visit, https://entouchwireless.com/internet-transparency/, Customers may have one ACP and one Lifeline benefit per household. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Build numbers are: B06. Your Email Address *. Create an Account Access and manage your account with ease, all in one place. Black Wireless: Account number is the SIM card number (usually starts with "89014"). PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. International calling does NOT include text messaging, picture messaging, or video messaging. . Consent for calls and texts is optional and can be revoked at any time. Only eligible consumers may enroll. Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. *All forms of ID must be valid and used before expiration date. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data, https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Verified customer. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Customer's Full Name *. enTouch Alarm Portal; Support; enTouch Service Areas; Channels. Is approved to receive benefits under the free and reduced-price school lunch program or the school breakfast program; Received a Federal Pell Grant during the current award year; or. Most individuals who qualify for Lifeline also qualify for ACP. Yes, unlimited data is really unlimited in states where Unlimited Data plans are available! This review was chosen algorithmically as the most valued customer feedback. CA subscribers on the free combination CA Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 25 GBs of data. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). AUP and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. If you are enrolled in both Lifeline and ACP with enTouch Wireless, then you may revert to our standard FREE Lifeline plan where available and if you are eligible. Promotional offers may be modified or withdrawn at any time. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Click here to check coverage in your area. Your ACP plan can be separate or combined with your Lifeline plan, depending on the service plan you choose. PHONE OFFER with qualifying NEW Lifeline and Affordable Connectivity Program enrollment only. Only eligible consumers may enroll. PIN: Go to your online account. But our FAQ page might already have the answer you need. entouchwireless.com PO Box 37 Hiawatha, IA 52233 Phone: 866.488.8719 Email: support@entouchwireless.com Further Reading on EnTouch Wireless Leave a Reply Your email address will not be published. Why Register for MyEntouch? www.EnTouch.net 281.225.1000. The actual performance of an individual customer's wireless data service may vary based on reception, technology, network traffic, and a number of other factors. Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14. Only eligible consumers may enroll. Your Personal Identification Number (PIN) is printed on the first page of your LifeLine application or renewal form and is displayed in Step 1 of the application or renewal form. Erik De La Garza / October 21, 2013. Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Beginning December 31, 2021, EBB customers may switch their service plan at any time. ACP benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Qualify by Program Medicaid / Medi-Cal SNAP / Food Stamps / CalFresh SSI Veterans Pension and Survivors Benefit + More The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10 and $50). Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. If you remove your enTouch Wireless handset from your home, other family members in your household may not be able to reach 911 emergency services. The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. Offer not available for existing enTouch Wireless customers. Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors may affect speeds. If you already own a phone, you could also bring your own device to EnTouch Wireless. There are three ways to freeze your NCTUE information: online, by telephone (866-349-5355), and by mail (NCTUE Security Freeze, P.O. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. For more details on plan offerings and for full program terms and conditions, visit https://www.entouchwireless.com/affordable-connectivity-program. Although not typical, the port process can take 24-48 business hours to complete. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Unemployment/Workers' Compensation benefits statement. All you need to do is ask we make it easy! Lifeline plans and benefits may be maintained without enrolling in the ACP. Non-Tribal (CA) ACP + Lifeline Combined Service Plan: Tribal (Non-CA) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and Unlimited Data*, Non-Tribal (Other, excludes OR, KY, PR) ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 10GB Data, ACP + Lifeline Combined Service Plan: Unlimited Talk, Unlimited Text and 11GB, Unlimited Talk, Unlimited Text, and 14GB Data, Unlimited Talk, Unlimited Text, and 8GB Data, Tribal (Non-CA) ACP Only Plan: Unlimited Talk, Unlimited Text, and 15.5GB Data, Non-Tribal (Other, excludes OR, KY, PR) ACP Only Plan: Unlimited Talk, Unlimited Text, and 5.5GB Data*, ACP Only Plan: Unlimited Talk, Unlimited Text, and 6.5GB Data*, Your service plan terms and conditions may limit the amount of high-speed data included with your service plan and the actual speeds you will achieve while using our broadband services. Taxes and fees included with service plan pricing. You must opt-in and choose an eligible ACP service plan. For more information about ACP eligibility and the program, go to https://www.entouchwireless.com/affordable-connectivity-program or call us at 866-488-8719. Service plans are posted on enTouch Wirelesss website at www.entouchwireless.com/acp-plans/. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Customer Support Hours Monday - Friday: 10am - 10pm CT Name* Email address* Message *All forms of ID must be valid and used before expiration date. There are some great resources online with details for most carriers (wireless or landline). *All forms of ID must be valid and used before expiration date. Available upload/download speeds will be determined by your particular service plan and speeds also depend on other factors, including network availability, as described here: https://www.entouchwireless.com/internet-transparency/. enTouch Wireless and its contracted partners may contact you to validate your eligibility for or desire to participate in enTouch Wirelesss ACP offers and other products and services via email, telephone, or text messaging. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. Featured review. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). You can also enroll by mail with a paper application. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. An eligible household is limited to one monthly service discount. It also helps you to easily solve common issues without needing to call customer service. OFFERS MAY VARY BY STATE and service may not be available in all areas. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. The ACP monthly service and device discounts are non-transferrable. enTouch Wireless reserves the right, without notice or limitation, to terminate data usage or individual calls, or after providing notice to you, offer you a different service plan with no unlimited usage components, limit data throughput speeds or quantities, or deny, terminate, end, modify, disconnect, or suspend your service, or decline to renew your service, if you engage in any of the prohibited voice or data uses detailed below or if enTouch Wireless, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Call: 866-488-8719 Emergency Broadband Benefit (EBB) Program Emergency Broadband Program (EBB) Terms & Conditions ACP discount recipients must either make or answer a voice call message (if your device is capable), send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from us at least once during any 30-day period to continue receiving your ACP service. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. A household is eligible to receive an ACP discount if a member of the household meetsoneof the criteria below: Households residing on Tribal Lands are additionally eligible to receive an ACP discount if a member of the household meets one of the criteria below: ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. Unemployment Documentation (notice of unemployment benefit payment or notice of successfully submitted application for unemployment benefits). Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Copy of last year's State or Federal income tax return. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. Limitations, AUP, and applicable terms and conditions are available at https://entouchwireless.com/terms-of-service/. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. If you need assistance, contact our Customer Care team, 24/7, at 1-800-427-8686. If youre a customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. Copyright 2023 enTouch Wireless All Rights Reserved. To continue receiving your ACP service with enTouch Wireless, you must make or answer a voice call or send a text message (if your device is capable), use data, purchase minutes, or respond to direct contact from enTouch Wireless at least once during any 30-day period. CA subscribers on the free combination Non-Tribal Lifeline + ACP plan with Unlimited Talk & Text + Unlimited Data will receive an allocation of 14 GBs of data. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Our terms and conditions will apply, in addition to any others communicated to you that are specific to your service plan. Questions? Taxes and fees included with service plan pricing. When the FCC announces the end of the ACP program, or we end our promotional FREE ACP service offer, we will notify you, and you will revert to receiving only the standard FREE Lifeline plan if you are eligible, or you may keep your ACP service by paying the applicable undiscounted rate plus fees and taxes. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Coverage limitations of wireless mobile phone service may affect access to E-911 and/or 911 in the event of an emergency. Review updated: Jan 13, 2023. INTERNATIONAL CALLING IS LIMITED to unlimited landline and cellular calling to Mexico, Canada, United Kingdom, India, China, Vietnam, and South Korea only. And yes, you will have to pay a reconnect fee for each Astound Broadband service (cable, phone, Internet) that has been shut off due to late payment and reconnected. Program Approval Letter, Benefit Statement, or Verification of Coverage Letter,should contain the following basic information: Eligibility Screenshot or printout from an online portal or website tool,should contain the following basic information: Approval Letter or Benefit Statement issued by the SSA, or on SSA letterhead. Enroll Today. If you are going to ask "how do I get a cell phone?" go here instead. Want to bring your existing phone number to your new enTouch phone? The following are the Affordable Connectivity Program (ACP) Plan offerings from enTouch Wireless: ACP+Lifeline Plan Offerings (where available): ACP only Plan Offerings (where available): *Service plans include up to the first 6 GBs of data (or lesser allotment designated in plan) at up to 1 Mbps, remaining data up to the designated service plan allotment at up to 512 kbps, and for Unlimited plans only, unlimited data above the service plan allotment at up to 256 kbps. Sometime before July of 2019 enTouch took over my Lifeline service from Budget Mobile. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. It will go through a complete power cycle. If youre a California customer that did not qualify for Lifeline based on a federal program, you will need to apply for ACP eligibility at https://acpbenefit.org/. If you are a renewing wireless LifeLine subscriber and you do not know your PIN, text GETPIN from your LifeLine phone to 345345. OFFERS MAY VARY BY STATE and service may not be available in all areas. enTouch Wireless reserves the right to block calls to any country or international number range without notice. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. MyEntouch | Create Account | Index Register Please enter your full account information as shown on your bill. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. An eligible household is limited to one monthly service discount and a single, one-time device discount. 4. If the FCC announces the end of the ACP, we end our ACP service offers, or we determine your household is no longer eligible, we will notify you and you will remain on or revert to the standard FREE Lifeline plan where available and if you are eligible. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account These steps will reset all network settings and remove any saved Wi-Fi Networks or Bluetooth pairings, as well as reset any app-specific data restrictions.
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