Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Incoming mail works, but unable to send anything. Oops. on This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. You may have to register before you can post: click the register link above to proceed. Although port 587 will usually work, port 465 is the recommended port. 26-08-2021 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Looking through previous posts I see this has been a regular problem. provided; every potential issue may involve several factors not detailed in the conversations @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 10-07-2019 You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. I have exactly the same problem and would love to get a solution. What do I have to change to make my emails send? Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. It is they that should investigate why other email providers don't have this problem. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. This started suddenly about 5 or 6 weeks ago. Just one other thing that might be relevant. 23-04-2021 This isn't just a small delay. The problem usually resolves its self in a day or two. Please update the server configuration to continue connecting to this account", with the option to cancel or update. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 14h00, on 23-04-2021 Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. It's not just that there has been a delay. I also feel slightly better I am not alone. on This amount is subject to change until you make payment. - last edited on Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Anyone else experiencing the same issues? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. All other emails to other systems have no issues. on ask a new question. . Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have tried sending individual messages and simple test messages but nothing works. So, I did checked around it seems that smtp is not working. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. 16h05. 14-07-2019 Rest assured that we'll do our best to assist you or get you pointed in the right direction. Though any rejection on our side should be returned back to the sender as a bounce. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. It's very annoying and slightly weird. on Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! . Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. 15h04. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I consistently receive this warning: whenever I try. 6h00. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 4) Send an email to your main contacts to let them know your new email address. Have you had the chance to check if the issue persists on a different user account? ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Typical script! I have entered the SMTP and IMAP details correctly but it still won't send. We do not allow any commercial relationship to affect our editorial independence. on This amount is subject to change until you make payment. Can I move my BT Email address to another account? Martin Gates, from Hampshire, has had an email account with Virgin Media for years. By coincidence(? I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. If I go into iCloud web page, then I can send and receive as normal. I cannot send even the simplest of messages this morning. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 23-04-2021 If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. on Announcements, Guides & Community Updates. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. I consistently receive this warning:whenever I try. on Delays in Emails being delivered can arise from a multitude of reasons. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). A warm welcome to the forums. A workaround would be to use another SMTP - for example gmail if you have a google account. Please check your email settings. Hopefully, we can get this resolved quickly. Something went wrong. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Townman, Gandalf. I have a recent problem with my email service. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on omissions and conduct of any third parties in connection with or related to your use of the site. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 26-08-2021 20h31, on Does anybody have any idea how I can resolve this, other than changing ISP. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 09-07-2019 Terms and conditions of the sale . Also one of the two that I received recently was sent in December. View cart for details. Has anyone experienced this problem. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Thanks I anybody else having this problem. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I've got a "failed delivery message". It's reassuring not to be alone. 'All of my contacts have it. Policies vary between broadband providers. Log in issues. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 9h25 If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of , updated This sounds fiddly, but isn't necessarily. 16:52 EST 04 Mar 2023 I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Can send emails fine from any other account. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. 2 users liked/thanked this post: Doing so can save hundreds of pounds. Tried on various devices with same result. 09-07-2019 by We do not write articles to promote products. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 14-07-2019 You can send and receive messages, but not actively manage the account. I have it in a notepad file as well if that makes it more readable. The whole ISP domain is blocked. You can link any BT email address to another broadband or Premium email billing account. Email headers can be found by looking at the email item's properties. This is NOT 'A solution'. 2. I exited and restarted Mail and was then able to send emails again. This will work as long as your old email account is still active. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. 25-08-2021 Thanks for your reply, Townman and thanks to Anne too. Yesterday, I managed to contact BT via webchat. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. It takes a while to get a reply from the Postmaster but they will respond. Switching email address if you have never done so before can feel like a daunting task. 26-08-2021 We'll need to look into this and we'll get back to you next week. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. A forum where Apple customers help each other with their products. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. They also sent a test email from a PC using an outlook client and that didn't come through either. There'll likely be four of these, two from BT servers and two from Plusnet servers. Problems with email. 3 users liked/thanked this post: That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. This morning I clicked on the email icon on my phone and was again asked to login. My email is not sending from my iMac (iCloud). I am using the Outlook app on a Samsung phone. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. PaddyB. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. 13h52. What does this mean? I know it exists because I can pick it up on ios and via BT Webmail. 11-07-2019 15h31. Our standard shipping option is via Royal Mail airmail. 23-04-2021 This amount is subject to change until you make payment. 16:52 EST 04 Mar 2023. 15h22, on to know I'm not alone. 6) Make a list of all of the accounts and logins that are linked to your old email address. Last Thursday, I stopped receiving email from my @btinternet.com account. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Might that apply in your case too? We have received reports that emails to btinternet.com email addresses are being blocked. After 3 years, then-current everyday prices for all services apply. The other two people that are having the same problem are using Samsungs, but haven't said which model. One of the mails having been sent as long ago as April 4th. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. What does this mean? 17h33. At my age, I just don't have the energy to set up a new email address and tell everyone.'. on Why cant my email address have BT.com in the display name? 11h33 6h21. Why? 11h40. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. BT Email - best practices for postmasters and senders of email | BT Help, on 13h37, on 26-08-2021 But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. I have a group of 14 people set up under Outlook 365. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. 15h27, on You should however check that your email clients are using the correct settings as per this link. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 26-08-2021 21h18, I have got my email working again. Any ideas? In my view, the Postmaster group are doing it the wrong way round. Don't forget online banking, streaming services and social media accounts. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. I can send test messages to my iCloud e-mail but not other addresses. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It might be worth changing your SMTP port to see if that helps. We appreciate you reaching out to us about Mail. I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). 17h25. It's good (???) Email: timforrester@btinternet.com. So it seems to be something between Android and BT Mail. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Thanks for the super fast analysis and reply. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. on Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. Accounts that are inactive for six months . Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Apple disclaims any and all liability for the acts, One further piece of information.