When a buyer opens a return request the funds related to the sale may be put on hold. Please use this in a story so everyone knows. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. The seller claims the item is not compatible with his mobile device. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. See Evidence of successful delivery to the authenticator below. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Ebay has never been the best for buyer protection, my advice is make sure you note serials before sending off etc and be prepared to take returns even for BS reasons. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Buyer's expect returns. Tip If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. The seller is required to respond and provide a solution to the buyer's issue. if (!document.MAX_used) document.MAX_used = ','; If an item is being returned, the seller is responsible for return shipping. They can either accept the return and send the label, refund the buyer in full, ignore it or let eBay decide. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Returns not accepted is outdated online. I have a chrome plugin that replaces buyer with seller and seller with buyer. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. Refunds and billing for return shipping costs You can't deduct the original shipping cost from any refund amount. Tip We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. //]]>-->, , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". They say, Buyer beware but what about the sellers? Our video below also shows the steps you can take to offer a partial refund on eBay. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. I received two return requests this evening. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? if (document.referrer) document.write ("&referer=" + escape(document.referrer)); If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. Well which one is it? It does not sound as if you are likely to hear anything more from the seller and that they refunded because the cost of shipping it back was more than they wanted to pay. Carefully check the returned item before issuing a refund. For a low value item not worth paying return shipping for some sellers will just refund in full. @missjen316 wrote: Fit issues are not covered by the MBGs. Unresolved buyer returns can cause sellers . Both buyers and sellers must meet all applicable return requirements. eBay closes the case. I originally shipped the item via FedEx because it's cheaper for heavier items. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help.

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